WrenchReviews of wrench.com

Avoid at all cost! Terrible service. terrible company. Hung up on me in the middle of trying to get my car fixed today. I won't bother calling back.

What a rip off. Paid $163 to have someone come out to tell me they didn't have the part I needed and that when they come back it will be another $293. HORRIBLE

So I needed a starter and called Wrench.com. it was a fight from the beginning. I was told that since my engine wouldn't start that they would have to run a diagnostic test which is $150 + tax. I told her that "all I want is a starter, no diagnostic. I already replacedthe battery and alternator. " She told me I couldn't be sure that was the issue. I then stated that "I don't care if that's the problem or not, I just want someone to replace my starter." She then repeated that with no diagnostic test they couldn't help me then hung up on me. So rude, such a scam. So when does business get to tell you what you want. Maybe I'll call McDonald's next and they can refuse me service because I look like I want pizza. I'd give zero stars if it would let me.

First experience was awesome... May 2022... They came out... diagnosed my vehicle... shortly after that sent a knowledgeable mechanic that did a good job. Ok cool... so now i have a water pump issue (which the mechanic informed me it would need to replaced soon) January 2023... i call to obtain another quote...Then this raggedy rude funky bi+ch says i still i owe my $100 deductible from previous work... Overtalked me trying to muscle me out of $100 that i know i paid... bank card still on file on the website... good mechanics... terrible customer service.

The first appointment was rescheduled because Alonzo couldn't make the appointment. The second schedule, I should have cancelled, but I allowed him to come 4 hours late. He was rude and did not have equipment to diagnose my vehicle. He charged my new battery, which had been drained by whatever the problem is, with his car. When I turned the key in my ignition, all lights on the panel lit up. He never used an OBD to diagnose my no start and charged me the full $150.00 fee. I shared with him this oversight, but he still didn't produce the OBD scanner. The office person, Devan is no help either. You get better service with AutoZone! A real insult to your intelligence. DON'T WASTE YOUR MONEY OR TIME!!! Don't deserve 1 star.

I booked an appointment a week in advance for a technician to come out to give my car a diagnostic. The tech was scheduled to arrive between 7:30a - 9:30a. The appointment time slot came and passed and the technician never arrived or didn't call to me. I called Wrench customer service to see the status of my appointment and they begun to explain to me that they had to cancel my appointment because they didn't have a technician available to see me that day. I asked why no one made me aware of the cancellation because Wrench charges a $50 cancellation fee to customers who cancel appointments with less than 24 hrs of notice. She went on to say they hire independent contractors who work for Wrench even though they aren't a Wrench employee and they do have Wrench employees who service cars. And this independent contractor (tech) must have left the company yesterday because he was in their system yesterday. I'm listening to her explaining their staffing issues to me and told her their staffing and who they employ is all irrelevant to me when I'm paying Wrench for a scheduled service appointment that I've adjusted my schedule (loss time at work) for a tech to arrive. The lack of the cancellation notification and that they couldn't send someone to service me is VERY UNPROFESSIONAL. With the notice of a cancellation I could have planned to have had my car repaired with another repair facility.

They do not honor warranty on their repairs. Had alternator replaced by them after dealership quoted over double what wrench did. I requested an OEM alternator be installed, found out later it wasn’t. They replaced the alternator all was fine for about 3 months, the same issue came up again. Took it into the shop and they said the battery was good and the alternator was bad. When i called to have the refurbished alternator replaced under warranty they came out and deemed it to not be the alternator and then charged 150$ to diagnose another issue(which you’re required to pay if they say it’s not the warrantied item). I replaced the “diagnosed” part… 133$ down the drain… and the issue remained, called back they said it’d be another 150$ if they came and still determined it wasn’t the alternator, gave up and deleted my wrench account… Long story short don’t bother, they might be okay for handyman type stuff but aren’t real mechanics and wrench.com doesn’t stand behind their guarantees/warranties. I would never call them again to touch my car, and I’m no Karen.

The mechanic spilled oil all over the garage when I offered the garage instead of the driveway to come in from the cold. He said he's worked on TDIs before but needed to go to Harbor Freight to get a tool to get the filter off. But the real insidious part was Wrench.com. Not being able ro select an option that allowed me to use my own oil & filter. I put it in the notes that what I wanted was my own not theirs. Then called to confirm. The woman said we will charge you more if you buy your own parts. I flipped out and then she said the mechanic will resolve the parts issue with you. My mistake, the guy said he can't do anything about the price. They charged me for both the labor- $10 more than their competitor and the parts that I had bought. This place is a rip off!