WrenchReviews of wrench.com

Had the car diagnosed for $30 somehwehre else. Got a quote from wrench for the sevcie and scheduled. The first guy cancelled after the time he was supposed to arrive at the appointment. I resecheduled. The 2nd guy was a no show. I called him at 10 minutes after he wss supposed to be here and he sounded drunk and didn;t know where the appoint was, hadn;t gotten the parts. Then he was rude and yelling at me. These seem like guys that can't hold don a job, TRhey charge a $75 fee if you donlt cancel within 48 hours but don;t pay you your time off from work waiting for them but also pushed the necessary repair back over a week. This seems like a scam

i scheduled a diagnostic on my car the gentleman was very professional we paid 155.00 then was told there was no mechanic that could service my car. seem like a gimmick to charge diagnostic fee knowing you have no one to repair the vehicle im a widow and now must have a third diagnostic i could have used the money towards repairs. very disappointing

Got a quote from YourMechanic which was bought by Wrench and when I tried to schedule an appointment they raised the price. They tried to say the original quote included a discount, which it didn’t. I was actually offered a discount in a subsequent email. First rep I talked to tried to justified the price increase and the when he couldn’t he told me that they didn’t have a mechanic servicing my area. Obviously that’s a lie otherwise they wouldn’t have given me a quote in the first place. Stay away from this company they are not honest.

My truck has been in the shop for 3 months after a wrench technician damaged my tank while trying to replace a fuel pump. After weeks trying to get a hold of the company, a rep finally told the shop they would cover the cost of replacing a new tank, but now when I try to follow up with them to move forward all they do is dodge my calls as well as calls from the autoshop. They say someone will call back but they never do. Wasted almost $900 on their mechanic the first time and now I might be out another $3k trying to fix the damage they did. Not to mention the appointments they cancelled without telling me (seems like lots of others have had this happen too). So frustrated by this business. Stay away from them at all costs

They worked on our car 6 months ago. We were charged for the repairs and hourly wage for the service. The mechanic worked on his car simultaneously (we have pictures) and we were charged. Our car still isn’t fixed. They sent the same mechanic out but it still doesn’t work. Secondly, when he left, his car left a trail of oil down our brick paver driveway. We have tried to get them to repair the damage to no avail. We keep getting a run around. We have all the emails.

Booked and paid in advance for routine maintenance (timing belt, etc) on my car. $1425 later & 10 days later my car is sitting in the middle of my garage not operable because the mechanic broke a part when attempting to put the car back together (after 3 days of showing up late to my home to complete the service). I've contacted the company via email and phone every day now with zero success in learning what the next steps are to complete the job. Horrible service.

Well, I have written one review now I first called Wrench at the end of November in 2022 for coolant leaking out at the front driver side of my car. They replace the water pump to belts the radiator but didn’t bother to replace any O-rings. Nor did they add it on the diagnostic quote when they came out and did the diagnosis of the radiator. It’s now almost the end of January 20. I’m in the end of February 2023 and. And I still cannot drive my vehicle after spending $1300 with Wrench mobile mechanic they tell me that I need a new transcooler and O-rings or an O-ring kit and I don’t know why they didn’t include that in with the diagnostic charge when they told me I needed the radiator replaced. Those O-rings are small, tiny and fragile and tend to break at times so now I sit with a vehicle I pay payments on that is not drivable because I’ve wasted $1300 with Wrench Mobile Mechanics every time I have them come out they say oh we didn’t touch that part even though it shows on my repair order pictures of that part disconnected from the radiator laying beneath the car and O-rings laying right beside it so that kind of stumped me why would you put it back together without the O-rings and why would you say you didn’t touch it if you did in fact, disconnect it from the radiator, do not call these people. They are a waste of time and money, and they will just keep money in you to death and never make it Right . I am stuck between a rock and a hard place. I have no way to get to work I have no vehicle to drive to do any of my daily errands or live life. I don’t suggest you call these people.

Can I give less than 1 star. Had appointment scheduled. Waited 2 hours. No show. No call. I called and was told they'd check on it and get back to me in a few minutes. Never called back. I emailed and finally got an answer over a week later saying the technician didn't come do to unforeseen circumstances. He couldn't call? Company couldn't call? Wasted 2 hours of my time. They want 50 dollars if you cancel less than 24 hours before appointment but they can just no show. Ridiculous. Actually had the nerve to add if I wanted to schedule another appointment. Hahaha. When hell freezes over😂