WrenchReviews of wrench.com

This company STEALS your money. If you pre pay. WILL NOT give a refund. I picked my part. Paid for it. Found out it was something else that was less serious. And now they give me some bullcrap about a discount and that's why you can't get a refund. BETTER OFF KEEPING IT AT SHOP. It was not the mechanic. This company is a thief and a con

Booked an appointment only to receive a phone call saying they didn’t have the appointment available. So I tried to book on a different Sunday only to be told they don’t work on weekends at all. Canceled my appointment. Waste of time.

Title: Rating: ★☆☆☆☆ (1 out of 5 stars) I recently had the unfortunate experience of dealing with Wrench mobile mechanic for a brake replacement service, and I must say it was an absolute nightmare from start to finish. I scheduled an appointment for front and rear rotors and pads replacement, but what followed can only be described as a series of disappointments and unprofessional behavior. To begin with, my appointment was canceled and rescheduled not once, not twice, but a mind-boggling 5 to 7 times! Each time, the cancellation occurred at the last minute, leaving me frustrated and stranded without a working vehicle. The reason? Parts were consistently incomplete for every single cancellation. It's as if they couldn't be bothered to ensure they had the necessary components before scheduling appointments. The icing on the cake was my interaction with the so-called mechanic, Pardeep. He called me to notify me about yet another cancellation due to incomplete parts. Naturally, I expressed my deep disappointment and frustration over the last-minute cancellations. Instead of being understanding or apologetic, Pardeep had the audacity to suggest that I contact customer service. As if I hadn't already wasted enough time and energy on their unreliable service! In the middle of our conversation, when I was trying to explain the urgency of my situation - my brakes showing a red light sign and my car rendered virtually undrivable - Pardeep abruptly hung up the phone! Yes, you read that right. He just ended the call, leaving me stunned and appalled at his utter lack of professionalism and basic courtesy. Hoping to resolve the issue, I sent him a text expressing my displeasure with their abysmal customer service. Yet, to no surprise, I received no response. It's evident that Wrench mobile mechanic doesn't care about its customers or their convenience. They appear to be utterly disorganized, and their communication skills are non-existent. I urge anyone considering Wrench for their automotive needs to think twice and look elsewhere. Their lack of reliability and unprofessional conduct make them wholly unsuitable for anyone who values their time, money, and sanity. My experience with Wrench has been nothing short of a complete and utter disaster, and I would advise against putting yourself through the same ordeal. Avoid this company at all costs!

The Worst company to work with period. I have a fleet of 30 vans in my company and the could never keep an appointment, always rescheduling, even after the appoint was scheduled for.

The mechanic came to my home. He did not even hook my car up to the computer to read why the light was on and broke the latching mechanism and they refuse to look at my car. I called and I was not given the associates name, and not sent to a supervisor. They refused to correct the problem. I do not recommend using this service under any circumstances! They made the problem worse!

Guy waited till the time he was supposed to be here to cancel , no help , outsourced support, nevermind. If you dont want to do business , why be in business? These "mechanics" dont have jobs for a reason.

THIS IS A SCAM STAY FAR AWAY. YOU ARE GUARANTEED TO LOSE YOUR MONEY AND HAVE YOUR VEHICLE REMAIN IN DISREPAIR.

My original experience was in December 2022. I needed my passenger side valve cover gasket replaced. My original appointment time was it 9 AM for the repair. The tech didn’t show up until 10:10. Which should have been my first red flag. Turns out this appointment was only for a diagnostic contrary to what my email appointment reminder stated. So a second appointment was scheduled for 1pm for the actual repair, then without my consent, switched to 2pm. Finally my mechanic arrived (late again) at 2:45pm. Long story short; the gasket was replaced and fixed however the smoke that was originally coming from the bottom of the vehicle where oil has leaked from the valve cover, was now pouring out of the top of the engine. The mechanic, while removing the valve cover damaged the heater core hose valve. The space between the top on the valve cover and hose is VERY tight. When the mechanic showed me I was on my way back out the door (6pm) and didn’t have time to call customer service. Mind you this is 9 hours AFTER my original appointment time! I finally had a chance to take photos of the damage and contacted customer service. They stated the part was already damaged and they would not pay for a replacement. Fast forward 5 months and I had my truck in for routine maintenance. The mechanic pulled me back to look under my truck where there was a small oil leak. Not to my surprise the oil was dripping from the valve cover gasket that the Wrench.com mechanic supposedly fixed. The “fix” that took 9 hours, ended in another part being damaged AND didn’t actually get fixed! When going back in to replace the valve cover gasket again it turns out he didn’t even put the ignition coil pack back on the valve cover correctly. I can’t stress enough… Never EVER trust this company to work on your vehicle.