WrenchReviews of wrench.com

I had my concerns, but gave wrench.com a chance solely out of convenience. My appointment for Friday at 12:45 was verified on Tuesday. The next few days I got a series of emails letting me know I would be charged the full amount if I cancel my appointment within 48 hours of the appointment date/time. I was ready and waiting on Friday when I received a text at 12:37, 5 minutes before my appointment, stating the mechanic couldn't make it and to call and reschedule. I called to ensure there would be no rescheduling and made sure they destroyed any personal information and CC info they had on me and warned there would be a lawsuit if they try to charge me, or any subsequent questionable charges showed on my account. This company clearly does not give a damn about their clientele. The individual I spoke with at 1-855-347-2779 was aloof, arrogant and essentially a jerk (and that is being kind). He clearly did not give a damn about the fact that I had changed and canceled things I had to do and provided no reason they did not honor the appointment. Please people, read these reviews. I wish I would have. This is a fraudulent company. Do yourself a favor. Take the extra time and go to an honorable, legitimate service repair station. I sure as hell wish I had.

Do not use this company under any circumstances. I paid $800 for starter replacement on my truck last year, starter lasted for 13 months. I called and the lady told me that the starter is only supposed to last 1 year and they are no longer in my city making so called repairs. Stay far away from these people!

So far they have canceled all their appointments at the last hour and given lame excuses, the first mechanic even called me and asked me to send video of similar jobs?? My fourth attempt will be tomorrow (Oct. 21,22,24)… wish me luck! Two mechanics and three cancellations so far… seems to be a common issue with this company.

They cancelled my appointment an hour before the scheduled time. I had arranged rental car for the repair. They totally upset my plan. DO NOT USE this company. Their prices may be attractive but they are not reliable. You may end up spending more money.

They canceled on me last minute and wasn’t able to schedule me again until 5 days later. They are unreliable and absolutely a garbage company

I canceled an appointment with this company. They charged a 75 dollar fee even though I canceled on a Friday and the appointment was a Tuesday. The reason why that's important is because they say you have 48 hours to cancel and last time I checked Friday is over 48hrs from Tuesday. Anyways, it really doesn't matter because these characters don't even give refunds they give you a credit to your account ( an account I didn't even want to make in the first place). They don't make it clear, at all that if you cancel you will not receive a refund and instead you will receive credit and that's just not good business practice. Long story short, read the fine print that's how they get you lol...I 've certainly learned my lesson and man! its quite an expensive one lol

Horrible. Came out, saw it and charged $90 for telling me they were not able to fix, as they didn’t bring the seals for the part - like I should have known they were needed for that part. I’m afraid if you are going to a job to replace a part, as a mechanic you should know what the heck is needed to install it, and come prepared for that. Obvious to all normal humans. Even so, if you can’t do to it at the time, and then say you’ll come back with an updated plan/price, follow up. I was ghosted … Never going to call Wrench.com again.

My name is Derrick out of Forney, TX. MY CHECK ENGINE LIGHT WAS ON. The company came to my home in early August and replaced a O2 Sensor upper/lower ($756.00). CHECK ENGINE came back on 2 days later. THEY then came back said it wasn't the sencors it was a fuel pump and gasket cover. ($1136.00) Replaced those. 3 days later CHECK ENGINE LIGHT BACK ON. Wrench came back out 3rd time changed out O2 sensors again. 2 Days later CHECK ENGINE light back on. I refuse to call them again, so took vehicle to dealership ($2951.00). Dealership had to replace O2 sensor, Catalytic Convertor, and other parts. Vehicle running great now. I called Wrench and asked for a refund ONLY on my 02 sensor ($756.00) they denied my claim. NOT A GOOD COMPANY DO NOT USE THIS COMPANY!!!