WrenchReviews of wrench.com

At around 48 hours prior to my appointment I could not get Wrench to help me reschedule my appointment.

Never showed up

They installed a battery for me in July. .My car wouldn't start I thought it was my fob I change my battery to the fob and still had trouble starting my car. Went to a mechanic and said the battery was missing two cells that were dead. IDont use these people to take care of your car go to your nearest mechanic that won't rip you off.

Has not followed up on insurance claim to video the problem and send it in to warranty company.

The appointment was missed after waiting several days for it. The mechanic NEVER reached out to me and I had to dig through my appointment information to find a number to reach him at, to which, he then says his first appointment ran late and he would not make it to me at all. This was at 11am and my appointment was scheduled for 8-10:30am. I know his day did not end at 12-2pm assuming his other job ran that late even. So why was I completely skipped? Why didnt he reach out in the first place? Why did he have no number to call for customer service? Why did I cal them to find out they merged with some other company and I’d have to have another person call me to then say “we dont have any appointments for the rest of the week.” All of this was incredibly unprofessional and they didnt even try to resolve it with me. I was pushed aside and treated as “less than”. Cars are very important and to not only miss my appointment, not inform me of this, not have ANY appointments for the week (I wanted something that day of course.) and considering that if -I- had missed the appointment they’d have charged me $50 this is horrible customer service.

Totally unprofessional company. I had to go to the ER this morning by ambulance. We sent a text to their conformation that we needed to reschedule. When I got out of the ER I see this text message "Thank you for eating my time and gas. enjoy th rest of your day. So obviously this must happen a lot to them and they do not care why you were unable to make the appointment and just assume the worse. I guess they just reallly need the $150 czancelation fee tha they charged me. Find a better company.

I scheduled an appointment to get my CRV’s serpentine belt replaced. The mechanic found that water pump is also seized and needs to be replaced. I agreed to that and asked him to do the job. However, the mechanic was not proficient to do that job so he told that I need to schedule another appointment with master mechanic and charged me $150 for cancellation. I asked the customer service that it’s not my fault and I am ready for the repair work but since their mechanic is not proficient why would I be charged for that. They didn’t listen anything and charged $150 cancellation fee. I don’t recommend wrench mobile mechanic.

Although Wrench, Inc. Is convenient. People should be aware of how they work. I had a mechanic work on my vehicle in June. He broke a part on my car and couldn't fix it. That's fine. I was working with my car warranty to pay for the charges. During the time my car was down, I obviously couldn't drive it so I had to get a rental. My warranty company can't reimburse me for the rental due to not receiving an invoice from the Wrench, Inc.. My warranty company has called them multiple times without a response. I've been calling multiple times. Because the invoice is still open, I have to wait for a call back. That's fine, if someone actually called back. It's now about 5 months later and I still haven't received a call back or a simple invoice. Sounds fishy. If I don't hear back soon, I will be forced to take them to court for the cost of my rental. This company is an unnecessary headache for convenience.