WrenchReviews of wrench.com

Would give a 0 stars if I could. My car wouldn't start. Seemed like a starter. This is a pretty simple thing, but I am a chronic back pain sufferer from a military injury and can't really crawl up under my car anymore. I used their online tool to schedule a technician to come look at the car. Cost me over $150 dollars. Not an awful price for a diagnostic visit, but they rescheduled me twice for this visit. I finally got some money together to pay to have the work done and used the online tool to schedule to work. On the day work was scheduled, 10 minutes before they were supposed to be here, I got a call to reschedule. Sure. I can do that. Then, an hour later I get a call to tell me that the quoted price is not correct. They need to add .4 hours of labor to my job. Nah. Not going to take that sitting down. I ask to escalate. I get a call back, I explain why I think changing my price after the fact, after I had been rescheduled, was inappropriate and the customer service rep that was supposed to be the next tier up just hangs up on me. I thought maybe we got disconnected, so I wait a bit to see if he calls back. Nope. I call in to let them know that my issue isn't resolved and the CS rep hung up on me. They offer to escalate me again... only for me to get the same guy and for him to hang up on me again. I call back and mention I do not want to get him again... A few days later I get a call. The lady was very nice and she understood why I was upset and offered a discount on the service. So, I rescheduled. The day of service, we had a hurricane hit, so when they called to reschedule, I was understanding. They scheduled for a few days later... then rescheduled. Day of the new appointment... oops. The technician had a personal emergency. That was the last straw for me. I cancelled and let them know that I would post a negative review anywhere I could find a place to put one. How they are still in business, I will never know...

The Wrench mechanic stated that I needed my spark plugs replaced. The mechanic then proceeds to use the wrong tool and got it jammed in the spark plug socket. The mechanic ghosted me and I ended up getting the car towed to my car's dealership. They dedicated many hours into getting this tool unstuck so that they could replace the spark plugs. Turns out that the spark plugs weren't the issue and I just needed the cylinder coil replaced. Normally this is a $200 fix at the dealership but because they had to dedicate hours to getting the tool unstuck I ended up paying $800 not including the cost of the tow and the $160 paid to the first mechanic who ghosted me after failing at his job in a multitude of ways. Customer service has "escalated" my complaint multiple times but I have not been contacted. I truly hope this business improves or closes

If your thinking of using this company DO NOT! They canceled my appointment and then charged me 150$ cancelation fee. The mechanic never showed up and when I called customer service they told me because my card couldn't be verified I got charged the fee. Obviously my card was verified for the 150$ fee they charged. I warn you they are crooked to deal with. DO NOT USE THEM!!!!

This company suvks. I scheduled an appointment for them just to look at the car that is under warranty. $160. A friend from.worked fixed it and I canceled 1 1/2 weeks on advance.intold them by text and email to cancel. I get a response that I have to download a form. Then sign it and send it to them. I told them I have a cell phone and have no way to download copy and mail the form back in time. I informed them a lawyer told me I had given you written warning that I canceled in advance. They threated that if I wasn't there they were taking %150 out of my account for not canceling.on time( they have ac2 days before policy). I once again said I gave you a written warning the canvas fixed don't come and if any money is taken from my account I'll sue for more than you took). Day of repair I get a voice mail and a text from the mechanic saying he's at my car. My car on that day was is another city because I was working and told them not to come. So I went to my bank canceled my debt card withdrew all of my money, all with the help of an account manager, and had a new card within days. No money was taken because they had no way to take it legally. I kept the text and voice mail if the driver lying his ass off. I guess he was standing next to the same color car.

Scheduled service for Saturday. Get a call late Friday that the mechanic doesn't work on Saturday. Thank God they Scheduled for Saturday then 🙄. Reschedule for Sunday AM. Dude no shows amd is unreachable. Absolutely the worst service I've attempted to use ever. F this company for wasting my time.

Wow. Made an appointment to have my battery replaced at 9 am. Appointment set for 330 to 530. I called to confirm at 3pm. Got a call at 320 canceling my appointment! What lousy customer service! My entire day was wasted!

THIS IS A SCAM! AVOID AT ALL COSTS! I booked a repair and was given an arrival time of 7:30am to 9:30am. My mechanic didn’t show up until 11:20am. He changed the part, ran my car for a few minutes then said everything was good to go. The next time I drove my car it completely turned off mid driving. The mechanic from Your Mechanic/Wrench gave me a bad part that left me stranded for 2 hours and in the end I had to tow my car home. By the time I got home Your Mechanic/Wrench was closed for the day. I had the part tested and it was determined that the one and ONLY reason my car shut down was from the sketchy work of Your Mechanic/Wrench. When I called Your Mechanic/Wrench they refused to uphold the warranty. They refuse to refund the cost of the part. They refuse to send out a mechanic to check the work/part. Every time I talk to someone with the company to try to solve the issue that they created they say I will get a call in 24-48 hours and I NEVER received a call. I’ve left voicemails with the warranty line (since no one has ever answered) that are not returned. This company scammed me out of $700. SCAM SCAM SCAM SCAM SCAM

My appointment was canceled six times without a email text or call. Finally a month later the mechanic showed up and could not perform the work. I received an email stating I would not be charged because of cancellation and mechanic couldn’t do the work. I also called and they assured me I would not be charged but I was charged $629 on my Amex. I do not recommend this company nor will I ever use them in anyway. They also do not communicate with the customer or the mechanic and the communication is 100% lost from one person you speak to or the next.