WrenchReviews of wrench.com

This company is a big scam. I waited all week for them to come out and fix my car, but they be showed up.

I scheduled a starter replacement with Wrench. Their mechanic John showed up in a black Tesla and brought a new starter with him. John attempted to start my 2012 Volkswagen Jetta but the key kept getting stuck in the ignition. He performed a diagnostic check on the vehicle and found that the battery was good and the starter was good. John stated to me that the starter is not the problem, it's my ignition switch and it needs to be replaced. John further stated that he didn't have the tools to do an ignition switch replacement. He also stated that I will only be charged for the diagnostic check because he didn't replace my starter and that he will return the starter he brought. I said that is fine and I agreed to being charged only $160 for the diagnostic check. John went to this Tesla and sat inside and wrote a report of the service he provided. He then drove off. I never saw what he wrote at that time. Later on, I received an invoice on email and it stated that I was charged $160 for the diagnostic check and $200 for the starter replacement. I never received a starter replacement. This is a fraudulent charge. On October 8th, 2024 I called Wrench again after calling a few times in the week since September 25th. On October 8th, Manuel one of the representatives from Wrench took my call. I told Manuel everything and he stated that he will reach out to the mechanic John to find out a few more information. Manuel called me back and stated that John the mechanic told him that he replaced my starter and that I provided him the starter, that he didn't come with a new starter to my house. Manuel did not resolve the issue, instead Manuel believed the mechanic over me and told me the charge of $200 will stick. This is the biggest lie and I had a family member witnessed everything that morning when John was present, the family member saw that the starter was never replaced by John. Wrench, your company is unethical and this is coming from a military veteran who served 7 honorable years. Your mechanic John is a liar and has no integrity whatsoever. You scammed me $200 out of my money. Your mechanic never replaced my starter, he only did a diagnostic check. I will never seek out any mechanic service from your company ever again. I gave you 1 star because of this. Though, I wish there was a half a star because the service I received deserves half a star.

Please never use this company, the technician (Jonathan) never showed up for his first appointment and neither for the second, he made a false report with false photos and a false license plate of another car, they charged me 160 dollars for a diagnosis that they never made, when I called the escalation team to file a claim they didn't even pay attention to me. What a frustrating, unpleasant and disastrous company.

They never showed up. After days of giving me the run around and being on the phone for several hours and never getting in touch with anyone… they cancelled their appointment and charged me $150. Horrendous service. Go somewhere else. They’re hot garbage.

I needed work on my BMW. Wrench never shown up to do anything. I've been waiting around for over 2 weeks, and I even took off from work 1 day. They rescheduled my appointment 4 times. I could have my car in another shop and had it back by now. I would NEVER use this service. Big waste of time.

Abhorrent service and unprofessional behavior. I’ve had three appointments cancelled by them without the decency of even being notified. The third time, I canceled the service with them completely. The mechanic wouldn’t take my call and their customer service is useless, just like their app which doesn’t work. If a company has shattered your trust to the point where you feel you need to contact your bank to get your money back that you were charged for services not rendered, you need to look elsewhere.

Mechanic was 6 hours late. Did not have enough experience to diagnose a car, so we paid $160 for someone to come to our house, open the car, and say "yeah that car has something wrong with it" and never heard from him again. Did not receive a diagnostic or anything even remotely helpful. Pure theft. Avoid them like the plague.

Worst experience i have had. I paid $155 for someone to come out to give me a diagnostics on my vehicle because passenger windiw was not rolling up or down told me it was the motor/ regulator kept gaving problems Since it was under warrant they ordered tha part they came out to replace part then the mechanic tells me the vehicle has been diagnosed wrong Still want get a refund they want ne to pay additional money for them to come back out. They just keep telling they are going to escalate to upper Management and i skills receive a phone call i call basically everyday and nothing has been done. No calls