WrenchReviews of wrench.com

Terrible customer service. Disappointed every step of the process. Unless you like speaking w a robot? 20/30 minutes to make an appointment which was 6 days out, then to be contacted because they need to cancel? I get it, companies usually run 2-3 short employees. It’s hard to find people who want to work. Frustrating

This is absolutely ridiculous and stupid that they charge huge amounts of money but absolutely delivered nothing and my car was never fixed by these scammers absolutely want my money back never to forgive this scam company.

I am extremely frustrated with the service from this company. We scheduled an appointment for Saturday to fix my daughter's O2 sensor, and we stayed home all day waiting. When I called an hour after the appointment window, I was informed that our mechanic was sick and couldn’t make it. The next available appointment they offered was Monday 11/4/24 from 11:30-1:30, but we never heard from them again. My husband received a message at work stating they couldn't come and to call back to reschedule. I took off work (11/4/24) to be available, and now I'm stuck without a solution. I waited on hold for 22 minutes before being disconnected, and the overall communication has been terrible. I've already paid $130 for a diagnostic, even though I told them it was the O2 sensor. Now I'm worried about paying another diagnostic fee at a new shop, and I feel like I was just taken advantage of. They asked me to take off work again on 11/5/24 and they assured me that someone would come fix it. I asked if they were sure because I really wanted to go vote, but I didn’t want to risk not being able around for the appointment. I waited ALL day and he texted 2:34 which was less than 30 minutes before the appointment window was to close to say that he couldn’t make it due to car issues, but that he could come the next day. I can’t afford to continue to call off of work to wait on them to possibly fix a car. I am now out of the $130 I paid for the diagnostic, I have used 16 hours of personal leave, and I won’t be paid for the two days I missed. They have cost me more money than it would have taken me to simply take it to the Audi dealership to get fixed. The customer service agent I spoke with yesterday was very rude. He was unconcerned with the issue. At this point, I’m not quite sure if they actually fix cars, or if they have mechanics who work for them. I believe that their business model is to simply get people to pay the diagnostic fees and go on to the next. I am appalled at this level of service and I will be submitting a complaint to the BBB. Congrats Wrench, you took money from me and cost me 16 hours of leave that could have been used to care for my elderly mother. It would be easier to just say, “Hey, we don’t really fix cars, but we are looking for donations” OR if you know that you are unable to fix an issue or have someone come out tell them so. Don’t do this to people. I work very hard for my money, I don’t have it to just throw away on hopes or false promises. DO NOT GIVE THEM YOUR MONEY!!! THE REVIEWS ARE TRUE!!! YOU HAVE BEEN WARNED! This company is unreliable, and I would not recommend them. I hope to get a refund for the diagnostic fee, but right now, it just feels like they took my money without providing any real service.

July 152024 a single mom helping my 22 year old son get an AC compressor install into his car. I paid over $1300 for parts and labor. Mechanic did 2 hours of work but I was charged 4 hours of labor. Paid for AC receiver dryer never installed till this day 11/5/24. Never answers their phone, long holds and previous calls notes obsolete. Several appointment attempts made and always cancelling/rescheduling. I regret ever using this company. The convenience was not worth it!!!

first let’s say the driver was suppose to be here between 7:30-9:30am didn’t make it till 12:30 they charger me $201.56 for a shift interlock solenoid which takes a hour i kept calling because the driver was a no show still going on 11am just for them to tell me the mechanic says he takes 2 hours to complete this job so a extra $150 which I decline!! they then added some discounts to lower it and they driver finally caned around 12:30 exactly he literally texts me a 1:24pm telling me my whole shifter assembly is bad and that he will have to come back when he finds out if wrench haves the part and told me he was going to leave it like it was and come back so he’s not putting the parts back together so he left at 1:30pm NOW im waiting to hear back and around 3:00pm I decided to call the customer support back just for them to tell me they don’t have the part and I would have to go to somebody else !!! like why tf he ain’t say that and put my shifter back together and then try to charge my card for $109 then $366.11 for a non completed job I OFFERED TO SHOW VIDEOS AND PICTURES TO SUPPORT FOR THEM TO BLOW ME OFF SCREW THEM

If I could give a zero or negative I would!! They charged me a 150 dollars for cancellation and I never cancelled. I rescheduled and was all set but then they charged me & told me that no one was available on what I requested!??? Give me an another date that works!! But you charge me $150! Snake 🐍 oil salesmen. NEVER EVER use this company!

First I will say I had being using Wrench since 2018 they were excellent. I moved to an area they were not servicing so when the stated they were servicing my new location and I was in need of an auto mechanic I went on the Wrench.com and asked for a quote for replacing the hood latch cable for a 2021 VW atlas cross sport. No one contacted me so my wife contacted Wrench by phone after 24 hours had past. We spoke with the customer service and he stated the reason he had not contacted us back is they could not get the part to provide the service I told Customer Service I would bring my own part and I just need to mechanic to replace the Hood Release cable. The person said it would $168 for the labor and scheduled the appointment. Unfortunately, he scheduled the appointment for a hood latch replacement instead of the Hood release cable so when the mechanic comes out he says he was expecting to replace the hood latch and is unable to do the job. The mechanic canceled the work order on his phone and said I am probably going to have to take the car to the dealer. So I called Wrench to explain what happened customer service stated they are unable to release my money back to me because the mechanic came out and gave me professional advise. Which was to take my car to the dealer and they would charge me for a diagnostic fee. I said why are you charging me anything since nothing was done and the Mechanic closed the ticket saying he could not work on the car. I asked to speak to a supervisor I was put on hold for about 30 minutes and the person refused to get a supervisor. I called back and spoke to another person in customer service and waited again for another 30 minutes and was told their was not a supervisor available to discuss due to previous call obligations and no one was available to assist. Also not one time did anyone offer any assistance. I was told they will refer to their resolution team. I will never and I do mean never use these criminals again. I also filed a report with the better business bureau. Because I can't perform the service is not a diagnostic and it is certainly not professional advice.

Set my appointment up on October 10 for the 15th. Waited for the mechanic to show up in his time window. He doesn't show call the company. They tell me he will be there at 1pm. Mechanic shows up at 140pm. But now the job is quoted wrong. Waited 5 days and several hours to be told the job is going to cost more. No compensation for my time and their screw up. Will never use this company again. Will report to the bbb too if they are on there.