Rhys
I ordered the Lifetime membership which…
I ordered the Lifetime membership which after I found out it doesn't include the Aspen plugins. The plugins slowed down my site to a crawl. The next day I asked for a refund as they say they have a "14 day no questions asked" refund policy. Turns out they only process refunds on Fridays so had to wait a few days. Friday came, and I didn't receive a refund. Now I supposedly have to wait for next Friday. So far not a pleasant experience. Update: Have received my refund now. It seems there was a misunderstanding regarding an automated message, and a member of staff that had to leave for family reasons and wasn't able to process my refund. Updated to 3 stars from 1. A lot of the plugins would have been good except for the bloat/slowdown they caused.
Response from WP ZoneJun 10, 2022
Hello, thank you very much for understanding the delay with the refund. Regarding the Aspen Plugins being a split membership this has been the case for almost a year and nowhere on the divi.space site do we mention that they are included. The notice in the dashboard is to inform members who purchased before the split that they are grandfathered in and they they can access the Aspen Plugins at the appropriate site. Regarding the plugin bloat we apologize if you experienced issues, but without being able to troubleshoot we can't help you identify the cause. We have had no similar complaints from other customers and the majority of our plugins are QA tested by Elegant Themes themselves to be available in their marketplace. We hope that you will give us another try in the future if the need arises and our support would love the opportunity to help with any issues.