WP ZoneReviews of wpzone.co

A charge was processed on my card without my active authorization at the time. I have requested a refund and written confirmation that my payment information has been removed. I expect this to be resolved quickly and fairly.

This company is undoubtedly a scam, as confirmed by many others here. Stay away, or you will face endless disappointments! They won’t respond when you contact them, and they won’t issue refunds according to their terms. It’s nothing more than a fraudulent company.

They will auto renew without notification. Then wont give you a refund. If you follow up support will ignore you. In addition to that their plugin didn't work as promised.

These guys are crooks. Unresponsive, completely non-existent customer service. I have requested a cancelation for a couple and they keep saying nothing. I have already filed a report on paypal. These guys needs to be terminated.

They haven’t paid me for several months of work. I worked as a front-end developer for the CEOs of WP Zone (formerly Aspen Grove Studios and Divi Space) for 7 years, starting in 2015. I was one of their first employees. Last year, due to "financial issues" within the company, I was not paid for several months. I agreed to defer my salary temporarily, but despite promises, I only received a portion of what I was owed. By the end of 2022, after repeated assurances that I would be paid after Black Friday—which never happened—I decided to leave the job. Since April of this year, both CEOs have completely stopped responding to my messages and even blocked me on social media. This is particularly frustrating given the years I dedicated to helping them build their business. As far as I know, they also owe money to other employees and business partners. Based on my experience, I do not recommend conducting any business with them.

This company seems to be more responsive to bad reviews on Trust Pilot than their actual email so here's an overview of what I have been dealing with for over two weeks now. Maybe this will get their attention because my multiple emails and support tickets are clearly not getting anywhere. I originally contacted WPZone on 7/16 because I got a question from my accounting department regarding some charges on our credit card statement, as it appeared we were being billed multiple times for the same thing. Upon initially reaching out to WPZone, I was informed of the email address tied to our company account. Unfortunately for us, the employee who set this account up no longer works here and we no longer have access to the email account. I've asked multiple times for the account to be switched over to my email so we can gain access to the account and this is where the communication completely stops with WPZone. The only responses I have gotten are that they'll send my message to their accounts and billing department and to allow "some time for queue processing". Today I received the exact same copy pasted response as last week when I submitted another support ticket after lack of response to my first ticket. It's been over a week now with no contact from them (other than the copy pasted response that someone from their accounts department would be in touch). Not once have I received any update on what's going on nor have they provided me with the billing statement I've requested to provide to my accounting department.l There is no reason it should be taking weeks to accomplish this simple task such as changing an account email address change or emailing a billing statement. Our next steps will be to dispute the charges with our bank. Truthfully this is one of the most unprofessional companies I have ever been in contact with (or lack there of - contact would imply they are responsive, which they are not). A tip to WPZone - perhaps you should focus on providing actual customer service to the customers in your inbox before taking time out of your day to respond to your poor Trust Pilot reviews. Do better.

Didn't realize I hadn't cancelled the license until I was billed. Cancelled it same day as renewal and requested a refund. They said no despite the fact I have a license for another product with them. I'll be cancelling that license and never purchasing their products again. That's just terrible customer service.

Dodgy customer service takes weeks to respond. DO NOT PURCHASE FROM THIS COMPANY. No notification the plug-in will auto-renew a ridiculous amount, no recourse, no help and a bad product there's no use for. I emailed within an hour of the subscription being renewed, explaining my financial hardship and it took 20 days for a copy and paste refusal. This is not how you conduct business! You want happy customers, not customers that don't want to be customers.