Parisa A.
One of the worst
One of the worst

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WPForms (wpforms.com) has 612 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Internet & Software · West Palm Beach, Florida
Excellent

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Excellent
Showing 23 reviews with 1 star · Clear filters
Parisa A.
One of the worst
kurai H.
Better stay away from WPForms, wont work without their other plugin, it's enshitification by design, they force you to upgrade over the most simple functions. Stay away from this one. Other plugins are paid as wel, but they offer real working forms from the get go.
Customer
I would give them a zero if that was an option. I cancelled my service when I moved my website to another platform and just received an auto renew that they had taken money out of my account. When I went to discuss the charge I realized that there is no phone number or email listed for them. I couldn’t fill out the required field for license information because it has been more than a year since I cancelled and have no record of that. When I disputed it with PayPal they told me that if I cancelled the dispute they swore that they would refund it…not how it works. If you cancel a dispute you can’t reopen it. So no, not doing the pinky swear, besties.
Laura
Terrible - they renewed at 3x the price without any notice. When I tried to raise a support ticket the form doesn't work!!! Says its all. I need a full refund immediately, yet no way of getting through to anyone
Pierre C.
Good product but they automaticly renew your contract without asking you and they can charge you by any amount without your permission! BE CAREFUL ! And you can't delete your recorded credit card so you must contact your bank to block them.
Richard S.
Highly unethical unsubscribe practise. When you try and cancel your subscription, you don't just click cancel and confirm, they no less then 4 more times try to make you keep the subscription, by offering discounts and of concessions. I thought I'd cancelled it last year, and it auto renewed, now I have to pay them 10% because I am demanding a full refund. This is unacceptable and pushes the burden of ensuring my cancellation is done properly by, having to click 5 times NO. I cannot recommend this company as they make the practise of leaving obnoxious!
Tjs L.
Cant see my email list from my subscribers. Not paying for something so simple
Response from WPFormsSep 4, 2025
Hi there, Thank you for sharing your feedback with us. Just to clarify, are you asking about our email marketing integrations or the form entry storage features available in the Pro version of WPForms? For context, while the Lite version doesn’t provide an “email list” feature, it does allow you to receive notifications whenever a user subscribes or contacts you through your form (https://wpforms.com/docs/setup-form-notification-wpforms/) If you’d like, you can share more details about your specific needs with our team using our contact form (https://wpforms.com/contact/) or through our Lite support forums if you are using the Lite version (https://wordpress.org/support/plugin/wpforms-lite/). We’d be happy to help you find the best solution for your goals. We truly appreciate the opportunity to serve you and look forward to hearing from you again. Please let us know if you have any other questions or feedback. Regards, WPForms Team
Mahmud S.
Not recommended for big and heavy form. Even the form taking too much loading time after using 15-20 conditional fields. I have contacted with them many times but didn’t provide my any working solution. Breaking the form into 4/5 small form is not a solution for that. Totally waste of money. I have more that 400 conditional fields. Finally switched to another form plugin after wasting lots of time and money. Shame on Wpforms.
Response from WPFormsJan 31, 2025
Hi Mahmud, Thank you for sharing your feedback with us. After reviewing your support tickets, we want to thank you for taking the time to talk through the issues you were facing with us. We are committed to providing the best product to our customers and feedback like yours is invaluable. Best regards, WPForms Team