WPFormsReviews of wpforms.com

Response from WPFormsDec 23, 2024

Hi Anoniem, We’ve reviewed your support tickets to better understand the situation. Your WPForms Elite subscription has been cancelled successfully and will not renew next year. We’ve shared your feedback on the cancellation process with our team for future improvements. Just so you know, your payment has been refunded and should be processed within 5-10 business days. When a refund is processed, the subscription is automatically cancelled, so no manual steps are needed. Hoping to get an opportunity to serve you again to redeem your trust. Please let us know if you have any questions or additional feedback. Best regards, WPForms Team

Response from WPFormsSep 30, 2024

Hi Brad, We’ve reviewed your support tickets to better understand the situation. Your WPForms Basic subscription has been cancelled successfully and will not renew next year. We’ve shared your feedback on the cancellation process with our team for future improvements. Just so you know, when a refund is processed, the subscription is automatically cancelled, so no manual steps are needed. One of our team members responded to your ticket shortly after receiving it, explaining the refund process. The email kept getting bounced. Possibly some issue with the email or maybe the email doesn't exist anymore. You may want to contact your email host or update your email here: https://wpforms.com/account/profile/. Your payment has been refunded and should be processed within 5-10 business days. Hoping to get an opportunity to serve you again to redeem your trust. Please let us know if you have any questions or additional feedback. Best regards, The WPForms Team

Response from WPFormsJul 16, 2024

Hi there! Thanks for sharing your feedback with us. We genuinely value all customer insights and want to address your concerns thoroughly. Discount Countdown: We offer new users an introductory discount so they can experience the full capabilities of WPForms at a lower price for a whole year. It's definitely not a scam—just our way of providing great value to new customers. Entries Number Mismatch: I understand the confusion about form submission entries. We send a weekly summary email showing the total number of submissions, and we mention that entries aren’t stored on your site if you're using the Lite version. This info is also displayed on the Entries page of the Lite plugin, where you can enable Lite Connect if you wish. You can see the screenshot (https://a.supportally.com/BLIA8E) for reference. Additionally, even with the Lite version, you can still access your form submissions through form notification emails. You can set up these notifications to receive the entries directly. Here’s a handy tutorial on how to do this: https://wpforms.com/docs/setup-form-notification-wpforms/ Trust and Chargeback Concerns: We clearly state our 14-day refund policy on our website, and we stick to it. We even make exceptions sometimes and offer refunds beyond that period, depending on the situation. We always put our customers first and aim for your success. Customers' trust means everything to us, and we strive for complete transparency and satisfaction. We’re definitely not looking to mislead anyone. If you have any suggestions on how we can make things clearer, we’d love to hear them. Thanks again for your feedback! Best, Abhishek Sharma Senior Support Manager

Response from WPFormsFeb 1, 2024

Thank you for sharing your feedback with us. We apologize for any challenges you faced while attempting to reach us by telephone. Currently, we do not offer phone support, however, we recognize the importance of accessible support and are actively working to enhance our communication channels. Regarding our renewal pricing, the new customers and licenses take advantage of an introductory discount, which does not apply to renewals. We strive to provide the best possible discounts to our customers, depending on the availability of promotions at that time. As suggested by our support team, we are proactively working to streamline this process for our customers. Unfortunately, applying the discount early is currently unsupported by the payment gateway used for your purchase. However, we are actively addressing this issue, and a solution is in progress, expected within a week(🤞) We regret to hear about your decision to cancel your account. We want to assure you that we take your feedback seriously and are committed to learning from this situation to enhance our services. Our team has contacted you with alternative options to facilitate a smoother renewal process. We hope to have the opportunity to make amends and earn your trust once more. Once again, we apologize for falling short of your expectations, and we appreciate the opportunity to learn and grow from your feedback. Thank you for your understanding. Abhishek, Senior Support Manager at WPForms

Response from WPFormsJul 25, 2023

Hey RB, I'm sorry about that! We've been around for over 7 years and we're not in the business of deception. That goes against our core values entirely. We outline the our pricing in our Terms and in our Checkout process. Most importantly, we send all customers an email 30 days before renewal letting them know their renewal is coming up and with the amount that they are going to be billed this way they can cancel ahead of time if we are no longer a good fit. So we're not trying to pull a fast one on anyone and want to be transparent. We're all better for that. Sounds like we didn't hit that mark for you and I apologize for that. If you have feedback on how we can improve please send it to us! (support at wpforms). Thank you!

Response from WPFormsJul 25, 2023

Hi there! Thanks for the feedback - I totally understand the pain of receiving spam submissions. The struggle is real! The good news is we have been proactively implementing multiple solutions and integrations to combat spam submissions. Specifically, we already have quite a built-in settings to combat spam depending on the type of spam you are getting. Such as: - Google reCAPTCHA (v2, v2 Invisible, v3) - hCaptcha - CloudFlare Turnstile - Akismet - Keyword Allow/Denylist - Country Allow/Denylist The solution that works best for you is often different from site to site though. Here is a detailed guide explaining all the possible options: https://wpforms.com/how-to-build-spam-free-wordpress-contact-forms-the-ultimate-guide/ If you have tried these already and are still seeing spam, we definitely would like to investigate and help further. In that case, could you please reach out to our support team here https://wpforms.com/contact/ I hope this helps!