WowpetsmartReviews of wowpetsmart.com

I ordered 2 items in November from their BOGOF offer, I had a delivery tracker sent to me, but the items never arrived. Delivery company say to speak to supplier. Contacted wowpetsmart, no reply. Contacted again, no reply. Left messages in Facebook and Instagram, no reply. Sent an email to a different address (found on their website) got a generic reply, not answering any of my points. Sent my email again, same copy and pasted reply, not relevant to my email. Requested a refund, same bloody generic reply. I am so Cross, appalling customer service. Next stop to contact bank to organise trying to get my money back. Avoid this company.

The toy is supposed to have a guarantee. Our dog made a hole in it after only 2 weeks. I tried emailing and messaging the company, but they have not responded.

Before Christmas, I took advantage of the BOGO sale with a “rip it and replace it” guarantee. I have sent 2 emails to customer service with my receipt and photo on December 27th and January 9th and crickets. Do not purchase from Wowpetsmart if you expect them to stand behind their products.

Ordered two of their so called indestructible toys for Christmas gifts. They say they are guaranteed not to tear, well the dog tore it apart in one day! I emailed them and have never heard back, so can only say it’s a scam!

Scam, ordered in December 2024. Have not yet received, wont answer emails and the phone number does not work

Ordered mid-November, two months ago now. Haven't received anything. Emailed twice, no response. Phone # is 'unassigned'. I think we've been ripped off.

I ordered their product back in November of 2024 - we did have a mail strike but the moment it was over I emailed 3 times to get the status of the shipment with absolutely no response and the number listed in not in service. Can't talk to the quality at this point but if its anything like their customer service it will 100% SUCK

Would put zero stars if I could. Took my dog 20 min to destroy toy. Emailed for a replacement. Ignored and then blocked. Avoid this company. An obvious scam