WowpetsmartReviews of wowpetsmart.com

Wow, wish I had read these reviews before ever doing business with them. I bought 6 of these toys for about $75 for our three family dogs. Two of the toys were destroyed within an hour or two of receiving them for Christmas. I too wrote to the company to request replacements and was given a link to order other toys. I ordered two other toys and was only charged for the $7.99 shipping fee. No big deal, right? That's not to mention the other $25 for the destroyed toys. I'm extremely disappointed in their customer care. I guess I should say "customer care less". DO NOT ORDER FROM THIS COMPANY. They only take your money for their junk.

If I could give 0 stars I would. I ordered my package 1 month ago and still have not received. Their phone number is out of service and neither email listed has responded to my several requests.

Auto responses. Nothing answered by a human representative. No trouble with initial order until dog toys were received and destroyed within the first 2 minutes. Tried to get replacements, ordered them and paid for the additional toys I wanted to try and now I've been ghosted. No order confirmation. No tracking info. But they had not trouble getting their money from me. I do NOT recommend trying any of their items. Terrible quality and horrible customer service. And now I'm out of payments twice. Wish I saw reviews sooner.

Worst company. Bought 3 toys all were destroyed in less than 2 minutes. I emailed straight away and several times since asking for a refund but everytime just get the stock reply please either choose the same items and pay for postage or spend more money on our rubbish toys that are useless. Don’t waste your time. Better off giving the money to a charity instead of these thieves. 1 star is too much.

I too wish I had of read the reviews here. Got 2 toys for my granddogs. They destroyed them in 5 minutes. Asked for a replacement. I had to pay $12.00 CDN for shipping. These 2 lasted 3 minutes before the head was ripped off. When you try to contact customer service they only send you the same auto generated email over and over. Terrible company

I ordered before Christmas- never received the product and didn’t get a refund despite multiple attempts! What a scam!

DO NOT BUY - SCAM! In their marketing they say the will replace if your puppy destroys. They’re emails, and all phone numbers are no good so customer service does not exist!

Do not order form this company. They say they have toys for aggressive chewers and I bought 2 toys. They were chewed up in less than 1 minute. Contacted their customer service, no reply. Contacted Better Business Bureau and Wowpetsmart did not respond.