WowpetsmartReviews of wowpetsmart.com

Placed an order on 02/16/2025 and never received the email confirmation. I have been trying to call them for two weeks and their phone number listed is not in service. I even rounded up to $70.00 with a small tip and still nothing.

This company is a scam. Toys shredded wthin the first week and no response from customer service after 3 attempts to contact them.

I ordered about a month ago haven't heard a thing about my order. They had no trouble taking my money but failed to deliver my parcels. I have sent them numerous emails no response. I also tried to contact them by phone, the number is no longer in service. What's going on is this company a scam. I don't recommend anyone to purchase anything from them.

I placed an order on February 11, emailed the company two days ago, and called three times today, February 27. I have not received my order (website says three to eight day shipping), they have not answered my email, and the phone number (813-618-7527) gives what sounds like a busy signal from the 80s. It does not ring. This company is scamming people. Update- I received the order, but stand by the fact that they do not answer email nor have a working phone number. I would not order from them again. Not recommended. Second Update- My dog chewed apart one of the toys (purple hippo) and they will only send a replacement toy if I pay $7.99 for shipping. There website says 'if they rip it, we will replace it for free." Apparently free is not really free. When I questioned this via email, to no surprise, they did not respond. Yesterday, April 26, my dog chewed the second toy (deer) from this company. Stuffing was all over the yard. I submitted a second complaint to the BBB this morning regarding false advertising since they will not replace her destroyed toys for free as their website clear states. Since I am unable to upload a picture here, the toy-formerly-known-as-deer, is my profile picture.

Like so many other reviews I am very disappointed in customer service. There was a guarantee that if your dog ripped the toy there would be a replacement or money back. Customer service has failed to return my email and no one answers phone.

I ordered 3 “indestructible” toys for my dog. The first one lasted 10 minutes before she tore open the belly to pull out all the stuffing and the squeaker. I have emailed customs support times and have received no reply.

Garbage, indestructible toys lasted 3 days. Cheaper than any usual pet shop type.

I ordered two indestructible dog toys last year as a gift for my daughter’s puppy for Christmas. They were soon shredded, legs detached and rope arms pulled through. I complained to Wowpetsmart, sent photo’s, it was disappointing as the dog toys were expensive (£27) and I expected them to be better. I got a response saying that they would send replacements but I would have to pay for postage and insurance costs, another £10. I didn’t bother at first but then decided that I might as well have something to show for my money so I ordered the replacements but they never arrived. I can see that the second payment was taken from my account so I contacted the firm again, their response was to offer me more replacements at a cost of £10 ….. I’m guessing this is an automated reply to any emails. I have not called the contact number as it is in the USA and that would leave me even more out of pocket. I’ve contacted them again but had no response ….. the dog toys can be bought locally and are much less expensive, I wish I’d read the reviews before purchasing from this company.