Elpidio R.
Lesson learned
I posted following review earlier and received a response. I did report my problem via email but did not get any advice. Is there a negative star? I was lured by the excellent reviews and discount into buying 2 eSIMs - one Europe, the other Global before going on a cruise. The Europe worked for short periods I used it in Civitavecchia, Livorno and Naples but did not in Syracuse or Ibiza, though the Global one did. When I reached Tangier, I found out both expired - 9 days for what should had been 30 days coverage. Will stick to my old pals - Maya and Airalo. Some places are just problematic for any eSIM but at least Maya gave a refund in places where it did not work.
Response from Wowo SimNov 24, 2025
Hi Elpidio, Thank you for sharing your experience, and we’re genuinely sorry to hear about the issues you faced during your trip. After reviewing your account details, both eSIMs were successfully installed, activated, and used until the full 3GB of data was consumed. Once the allocated data is fully used, the eSIM automatically expires even if the original plan duration has remaining days. This matches what we can see in our system for both the Europe and Global plans. We completely understand that connectivity can vary between destinations and cruise routes because coverage is controlled by local partner networks, not by location alone. In cases where connection drops or switching carriers doesn’t resolve the issue, our support team is available 24/7 to help immediately, replace profiles, or issue a top-up. We didn’t receive any support request from you during your trip, so we didn’t have the opportunity to troubleshoot or assist you when the problem occurred. We would have gladly stepped in. If you still have concerns or feel that coverage was insufficient in certain locations, please contact us directly at [email protected]. We’re happy to review your sessions and offer an appropriate resolution. Safe travels, The WoWo Sim Team