WOW MD LLC is a U.S.-based health, wellness, and skincare brand offering a broad range of supplements, serums, and formulas crafted with premium natural ingredients. WOW MD, LLC, the company emphasizes science-backed product development—drawing on experts including PhDs, registered dietitians, and naturopathic doctors—to support everything from skin, hair, and joint health to immune support, digestion, and anti-aging.
WOW MD LLC (wowmd.com) has 83 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
WOW MD, wowmd.com
Website
wowmd.com
Category
Personal Care
Location
Missouri City, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered and paid for a product at the end of June. I followed up numerous emails to be told to be patient. Almost 6 weeks later I requested a refund as it is ridiculous to be waiting so long. I was told my refund will be processed minus restocking charges and other charges which were nothing to do with me. So when (or if) the refund goes through it will only be for a partial amount of what I paid. Disgraceful and unfair. Would not recommend this site at all
Response from WOW MD LLCOct 10, 2025
We’re very sorry to hear about your disappointing experience, and we want to give you a clear update after reviewing your order WOW#2269 and our refund records.
📦 Order & Refund Timeline
Your order was placed on June 26, 2025.
It was delivered on July 21, 2025 (we have delivery confirmation).
A return request was then submitted and processed on August 4, 2025.
Our team inspected the returned item and issued a refund in line with our policies.
💡 Why the Refund Was Partial
Our Refund Policy (available at wowmd.com/policies/refund-policy
) explains that:
Refunds are eligible only for first-time, single-bottle purchases.
A 20% restocking/handling fee is deducted.
Shipping costs are non-refundable.
In your case, the deduction was due to the restocking fee and the non-refundable international shipping charge, which led to a partial refund instead of the full order amount.
If you have any further concerns or believe there has been a misunderstanding, we’re here to assist you. Please feel free to reach out to our customer support team for further assistance.
Email:
[email protected]
Phone:
(302) 261-5344
Ticket:
https://nutrafulfillment.uvdesk.com/en/customer/create-ticket/
Best regards,
WOWMD Customer Support Team
FG
Frank G.
WOWMD will not return my emails
I returned product and it disappeared! No word on return just what they answered. I’m in limbo!!
They are the worst!! Is phone number working ???
WOWMD will not return my emails, returned product for a full refund not reply just sent my 3 rd email. Now there phone is disconnected
Still no reply!!
I returned product per your original email creating a return ticket
USPS 9434630109355064399658, Delivered, Front Desk/Reception/Mail Room 07/28/2025 1:24pm WEST JORDAN UT 84084 Reply STOP to cancel
Since you are not accepting my return base on 2nd email I had returned product prior to 2nd email. Where are my products??
Response from WOW MD LLCAug 12, 2025
Hi Frank Gonzales,
Thank you for contacting us. We understand your concern and have reviewed your order details. Unfortunately, your purchase does not meet the criteria outlined in our Return & Refund Policy, and therefore is not eligible for a refund.
If you have any further concerns or believe there has been a misunderstanding, we’re here to assist you. Please feel free to reach out to our customer support team for further assistance.
Email:
[email protected]
Phone:
(302) 261-5344
Ticket:
https://nutrafulfillment.uvdesk.com/en/customer/create-ticket/
Best regards,
WOWMD Customer Support Team
SK
SK
Worse online shopping experience ever
This wowmd site is a scam. The high score reviews were probably all fake. I would give this site a negative star if it's available. I tried to buy something but ran into a lot of issues. At checkout, while it tells me my Amazon default credit card doesn't work, it charged the card already; after using a new credit card, it changed the shipping address without warning. Now my both cards were charged. They advertise "24/7 support", but they don't provide it. Nobody answers the telephone for at least 12 hours when I tried. Customer service response to a ticket is convoluted - many emails saying the same thing. When I finally got a cancellation confirmation email, I saw that they charged me 5% restocking fee! Mind you, this order was never processed. Why is there a restocking fee?!
Response from WOW MD LLCAug 12, 2025
Dear SK,
Thank you for sharing your feedback. We’re sorry to hear about your recent experience.
Regarding the address change — when you updated your payment method, your browser may have automatically retrieved a saved address from your browser. We you contacted to us and update the issue, we offered to ship your order to the correct address you provided. Unfortunately, this offer was declined by you.
We understand your concern about the restocking fee. As stated in our Return & Cancellation Policy, a 5% restocking fee applies to canceled orders to cover processing costs, even if the order has not yet shipped.
If you have any further concerns or believe there has been a misunderstanding, we’re here to assist you. Please feel free to reach out to our customer support team for further assistance.
Email:
[email protected]
Phone:
(302) 261-5344
Ticket:
https://nutrafulfillment.uvdesk.com/en/customer/create-ticket/
Best regards,
WOWMD Customer Support Team
TA
tamuna
This product is amazing💞This formula…
This product is amazing💞This formula includes high-quality collagen from natural sources, I've been using it for a while but the results are amazing🫣I strongly recommend it
AQ
AQ
I ordered the Calluma Max product - it did nothing for me.
I ordered the Calluma Max product. It did absolutely nothing for me. Despite their 30 / 60 day guarantees splashed all over their website, it turns out that I am not entitled to a refund, because I ordered 3 bottles, and not just one. Furthermore, they don't even have a copy of my order on their website. I'm using the same email address I used when I placed the order, but their website tells me I've never placed an order with them. Go figure. In short, the product didn't work for me, misleading refund policy (be sure you read the fine print), and poor website.
UPDATE: I am writing these additional comments in response to your response to my Trustpilot review.
1. "After reviewing our records, we were unable to locate any order under the name "Annie." This may explain why you haven't been able to find an order on our website." Annie is the nickname by which I go, not my legal first name. as soon as I provided you (via Trustpilot) with my email address, you were able to locate my order. However, I COULD NOT LOCATE MY ORDER ON YOUR WEBSITE, USING MY EMAIL ADDRESS I USED TO CREATE THE ORDER. I just checked now and once again, your website says there are NO orders associated with my email address.
2. "Additionally, we noticed that your review mentions an experience date of May 22, 2025, which is before the order was delivered." Actually, the experience date I posted was May 21, which was the date my order was placed. Obviously that is before the product was delivered.
3. I attempted to create a ticket with my inquiry, but I could not do so because YOUR SYSTEM COULDN"T FIND MY ORDER, and you can't create a ticket without that. Even following the link from your order confirmation email resulted in the same problem. That's why I wrote my review on Trustpilot.
It'd be nice if you acknowledged that there is at least some responsibility on your side, i.e., the website issues, instead of trying to imply that I posted a phony review.
The long and short of it is that I'm out $100 for a product that did nothing, I have two, full, unopened bottles that are useless, and I still contend that your website (as it was on the date I ordered) was not clear about the fact that the money-back guarantee only applied to single-bottle purchases.
Response from WOW MD LLCJun 24, 2025
Hi Annie,
After reviewing our records, we were unable to locate any order under the name "Annie." This may explain why you haven't been able to find an order on our website. However, we did receive a Trustpilot review from the email address carp****[email protected] . According to our records, the product associated with this email was delivered on May 28, 2025. If this order is indeed yours, it’s possible that you are trying to log in with a different email address than the one used during the purchase.
Additionally, we noticed that your review mentions an experience date of May 22, 2025, which is before the order was delivered. And also we do not have any email/ticket from your end that you encountered any issue or want any help from our side.
Regarding our 60-Day Money-Back Guarantee, we clearly display this policy on all product pages, as well as provide a direct link to it in the footer, which is accessible from any page on our website, including the cart and checkout pages. Even if you haven’t specifically marked it as read, your order would not have been placed without acknowledging this policy.
For your refund inquiry, please note that our 60-Day Money-Back Guarantee applies only to first-time, single-bottle purchases made directly through our official website, www.wowmd.com. To qualify for a refund:
The product must be used as directed for at least 30 days.
If you are not fully satisfied, you can return it for a 100% refund of the purchase price, excluding shipping and restocking fees.
You can view the full refund policy here: WOWMD Refund Policy and also on any individual product page.
If you have any further concerns or believe there has been a misunderstanding, we’re here to assist you. Please feel free to reach out to our customer support team for further assistance.
Email:
[email protected]
Phone:
(302) 261-5344
Ticket:
https://nutrafulfillment.uvdesk.com/en/customer/create-ticket/
Best regards,
WOWMD Customer Support Team
JB
Jessica B.
Been loving the max detox lately
Been loving the max detox lately! It’s everything my gut needs and more! It’s been a ln easy add to my routine and wouldn’t go back!
MJ
Morgan J.
WOWMD Colon Sweep is a must try!
WOWMD Colon Sweep has proven to be super beneficial and effective for me! My gut health is improved and I am definitely more “regular”. You can take it once or twice a day. Give it a try!
