WORX ToolsReviews of worx.com

I purchased a string edger/trimmer from Worx and twice not the part that you would think is the least important has broken and you realize that without that piece the whole tool is useless. What is this piece, the little half inch razor blade that cuts the fishing line when it gets too long. The last time, Worx reacted correctly when they did not have the piece in stock and the sent me the whole assembly. This time, it's been over 4.5 months and they/I am still waiting for the piece. They offer nothing to get me anything that can work. Terrible customer service and even more terrible inventory control. I would not buy from this company again.

Purchased a 40V LEAFJET Blower directly from WORX, and noticed it was either a floor model or previous customer returned product. Was furious that Worx would ship a used product in lieu of a brand new product, and I had paid full price for a new product. So, I returned it and asked for to exchange a new product. Received product day before XMas, and alas! It also is a used product!! Would never trust Worx again. I’d rather step in HD or Lowes and by a Ryobi, or Dewalt, etc.

I bought a WORX small electric chainsaw from Wickes a couple of years ago. The oil pressure bulb split and I contacted Worx for a replacement. After several emails they said they don't have spare parts for it, so the whole chainsaw is now scrap! Bad environmental performance and user care. Won't be buying any of their products again!

I bought an Aldi wet and dry vacuum and after eight months it stopped. Aldi said that the vacuum warranty was underwritten by Worx After two month Worx sent me a replacement vacuum After 15 minutes it caught fire. Worx refuse to answer my emails Avoid Aldi Avoid Worx. Avoid Made in China

i wrote a review on the Worx site but it looks like it never made it on. First off i love the products , have bought a few and have recommended them to friends and will likely continue to do so. However, my last experience with support to say the least was underwhelming. ( I have the transcript). I bought another product that I took a while to get around to using and realized (did not even use it) that it was not what I had anticipated and asked if I could return it and purchase a different one. The agent was arrogant, uncooperative and made no attempt to help as the product was a week or so out of their return policy. I asked if I could speak to a supervisor; no go. I have had a business for over 30 years and always put the client first and insisted on telling the staff job one was client satisfaction. So here is the deal Workz: train your employees to do that and step outside the box if need be and continue to make good products and "listen" to your customer and find a way to make things work.

Bought a bauker drill from toolstation. Turns out worxs responsibility for repairs and warranty. After 12 months ish it caught fire and died. Emails and collected fairly quickly for repair. This is where the trouble started. After a patient wait on a verdict i emailed to find out the status. The drill was unrepairable. They had no replacements and couldn't source a like for like. So i was offered a cheque instead. No Idea the amount etc ... I thought not much of it. Waited a week or so no cheque, no contact from worx. Emailed again. Average of 28 working days for cheques to be processed whatever that means. 28 days go by. Nothing. Another email. Get a response quickly. They have had technical issues authorising cheques! Hopefully few days to sort ... No eta on the actual cheque arrival. Fed up now. Got 2 batteries and a charger as they only wanted the body to repair. Although toolstation selling the complete kit still in a few variations .... But cannot find a bauker body or compatible. So the moral is, check who underwrites what you buy. May receive a cheque one day buy doubtful, bank transfer or a gift card be accepted tbh. Anything really.

After having a WORX 12v jet wash for several years I bought another from Amazon .. came didn’t work .. replaced and this didn’t work either… not a Battery fault or and other issue my end…

Aucune communication, une pseudo garantie de 3 ans … enfin quand cela les arrange et surtout même après avoir payé pour faire réparer et de nouveau la même pièce en panne et bien c’est encore à moi de payer …