WORX ToolsReviews of worx.com

As for the tools, I understand they are more of a DIY type, and I am a contractor. I expect the quality to be lower. I gave 1 star because their customer service is nonexistent. I spent over $1000 on a robot lawnmower, and troubleshooting it is maddening. Many of the issues could be easily solved, but no one is listening to or interacting with me. I don’t know how to move forward besides leaving bad reviews and hoping someone will reach out and pay attention. I’d also like to point out that it is the most backward way in the world to have customer service. do nothing until it might affect your bottom line. Disgusting.

I ordered a Worx grass trimmer and paid by PayPal. I did not receive a confirmation or order number from Worx so I attempted several times to contact Worx, no response. I opened a case with PayPal requesting a refund and have received nothing. Do not buy from Worx.

un service apres vente catastrophique. il ne réponde pas aux mails.

Just received my pole chain saw, absolutely the worst set of directors I've ever seen. Thinking about returning it before I begin

Los cortacesped son nefastos. Tirar el dinero! Un año y a la basura

Le produit acheté avec eux ne marche plus. Même sous garantie, l'entreprise te manipule pour ne jamais te rembourser. Ils ne répondent plus aux mails. Juste honteux. Attention à cette arnaque.

I've spent a lot of time selecting a lawnmower and decided on a Worx... until I read the warranty policy. No local service center, shipping costs paid by customer, etc... it's designed to minimize cost for the company, at the expense of the customer. With such a policy, once you buy the product, it becomes a disposable item, because it's expensive and inconvenient with long delays the minute something goes wrong. Sure, this policy can apply for a cheap disposable toaster, but not for a more expensive product. It's off my list now.

landroid mower, very expensive, total failure after only a few months. then repeated attempts to repair under warranty, with the unit returned each time either damaged or with new faults present. definetly some flaws in the designs, but the after sales service is just appaling given the high price of the products.