WorthpointReviews of worthpoint.com

Response from WorthpointAug 9, 2017

Andrea, we are sad to hear that you had a bad experience with our site. We do everything we can to provide the best care for our customers and value a great relationship with our members. There are a few things in your review that are inaccurate based on further research of what you have described. I will try to clarify in great detail so that users reviewing the site will have facts to go along with the opinions in this review. 1) Worthpoint clearly says you have "7 days or 7 price lookups" This is clearly marked here: https://www.worthpoint.com/product/index at the top of the screen. It is also listed in bold and red on the second page of the registration when you purchase a subscription to the worthopedia price guide. Our records show you purchased a worthopedia price guide subscription and you received the confirmation email that says the following: "If you have signed up for our price guide trial you have 7 lookups to use within 7 days for the selected product." This helps clear up a little confusion on your first point. 2) Second opinion that is incorrect: "Worthpoint just recycles eBay sold prices on their site" This is incorrect as you can filter out ebay data and there are millions of prices from our other data partners and auction houses. This can be found here: https://www.worthpoint.com/data-partners You canceled after 2 days per your review but you also looked up 7 prices and you clicked the "Activate Now" button. This button pops up and clearly says "you will be charged." You clicked that button as recorded in our system here: "User has manually clicked to Activate now." You logged in twice after that and then finally canceled your account online but after you already used your 7 lookups. You actually went online to cancel 2 days after you used all your lookups and activated. There is nothing false about our advertising. You actually spoke with one of our customer care leads and I see in your account that not only were you partially refunded as a courtesy but you also received prorated access for the rest of the month to explore Worthpoint.com free of charge. Trust pilot won't remove this inaccurate and has reduced the number of ways a legitimate business can report an inaccurate post, however, WorthPoint will always make sure to take care of our members and make sure future members aren't dissuaded by false statements from disgruntled members.

Response from WorthpointJul 11, 2017

Anthony Joseph, Thank you for using our services. We apologize that you feel your painting price from "a year or two ago" was inaccurate. There are a combination of things happening here that I would like to explain as well as enlighten other users who may come across your review. "Inaccurate Sold Prices" is actually a false statement and to generalize an entire website of over 365 million items and over 100,000 marks, autographs, patterns, and symbols does future members of our community a disservice. 1) Our site data does not come from just eBay. Our data also comes from partners that you can find more information about here: https://www.worthpoint.com/data-partners. This means the concept of a "best offer" is specific to certain ebay listings. 2) eBay has not always made "best offer" available so telling users that all data is inaccurate is very incorrect. 3) In certain scenarios, transactions conclude with a "best offer." This is a small number of the 365 million items on our website and we will indicate when those rare occasions occur. I hope this provides more insight to current and future users of the WorthPoint community about sold prices. WorthPoint also provides the ability to report a listing if it's inaccurate, protected, or there are any issues. It would have been wonderful if you would have notified us of any perceived discrepancy so that we could have discussed with you and rectified the situation for our community. We are in the business of information and making sure it's accurate with the help of our members.