Erick M.
I am an Army Soldier and bought from…
I am an Army Soldier and bought from Wormhole directly, horrible experience. First of all they charged me for expidited shipping even if product didnt qualify for it. Why they didnt build that into their website was 1st shady sign. Especially that you had to open a tab to see message to see that battery didnt qualify for express shipping. But they sure took money. Then customer service through Shop service was a nightmare. Later found that their shipping was late and cheaper through Amazon. Jerks wouldnt price match after their order was late, and all other previous plroblems. Buyers beware!
Response from Wormhole TattooApr 19, 2024
Hi there, we sincerely apologize for the inconvenience caused by the shipping experience, despite the goods are still in normal transportation time. Regarding the express delivery problem, we are very sorry that we are unable to send goods containing batteries due to federal air express restrictions. Thank you very much for your question. We are expediting to deal with this problem and will set up a transfer machine later. Express delivery is not available for other products, and the standard delivery will take 7-20 days. We have contacted you before. Because the time and cost of the two delivery methods are different, we have asked you if you are willing to wait. If you don't want to wait at first, we will cancel your order and refund you, but then you want to continue to wait, so we will immediately refund you the price difference between the two delivery methods and ship the goods to you immediately. We are very sorry that due to the restrictions on international cargo transportation, the transportation time cannot be determined by us. We are also actively contacting the freight company for you to expedite the shipment. I hope you can understand.