Wormhole TattooReviews of wormholetattoosupply.com

I don't know yet it hard to give a rating when ur package hasn't came in yet

Original Review: I ordered a kit from Wormhole Tattoo which never arrived. They shipped via UPS, in spite of my address being a PO Box, and UPS brought it all the way across the country to within a few miles of me before apparently realizing they don’t deliver to PO Boxes. Instead of contacting me to make other arrangements, they shipped my order back to Wormhole. I can see in the tracking info that some guy named “Jake” received it at their office. UPS’ website appears to be broken because I can’t log in (though I have an account) to change delivery options. I have sent two emails to Wormhole asking for an update, letting them know about the shipping error, and asking what can be done about it. Why would they choose a shipping service that doesn’t deliver to PO Boxes when that’s exactly where it needs to go? It’s been 6 days and I’ve received no response from Wormhole, yet they keep asking me to review my experience. Well, here’s my review. I’ll be seeking a refund via PayPal, and will update here if there are any issues getting it. UPDATE: Wormhole did finally get back to me a few days after I submitted my refund request through PayPal. I was a little perturbed at their implication that the issue was my fault because I entered a PO Box in the address field, but they did ask for my street address and said they'd resend my order. I sent them my street address, along with a suggestion that they update their website to include information regarding their shipping policies during checkout. As I told them, customers can't know that they're shipping via UPS and don't ship to PO Boxes unless they tell them so! Instead of receiving an updated shipping notification, however, I got a very polite response from Jian, the head of their web development department, apologizing for my experience and letting me know they'd updated their website according to my suggestion. Shortly after, I received a full refund. One good thing that's come from this experience is that future Wormhole customers will no longer have to go through this long, round-about process of discovering that PO Boxes are a no-go. I've updated my review from 1 star to 3 stars to reflect their honest, albeit very delayed, resolution of the issue.

I love the skin. Works amazing just dont like that shipping takes for ever to get here. wish i could get my product in like 3days.

Great experience with sales. Tattoo machine only lasted 150hours but what a great machine. This coming from 20+ experience. At least it payed for itself. Not disappointed.

I like that they quick with taken orders but when it comes to shipping good luck with that part

Buen dia. Estoy medianamente satisfecha con el kit que compré. Respecto a la atención al cliente, envío y entrega bien, pero me hicieron falta productos que debieron haber llegado en el kit tengo 7 de 10 productos. Me faltaron 3 cosas. Y la persona que me atendió ya no me responde.

I’m not a tattoo artist, I just bought 2 of the products as a gift. My review I’ll be only on my ordering experience, and not the product itself. Had a good/bad experience.The great experience was that I had order 2 if the same items, and the company email me asking, if I had order 2 of the same product by mistake. Which It was not a mistake, but good for them on making sure there was no error on my part. The bad experience was that they only shipped me only one of the products and not two. So I had to email them back and told them about the problem of the missing item. They reply and told me that they were going to do an investigation and ask me to send them pictures of what a have received. They did send me my missing product which it didn’t take long, and it was great. The reason I didn’t give them a 4-5 stars and only 3 was. That they don’t have a number, everything it’s by email or messenger. I don’t have messenger because I don’t have Facebook. So getting in touch with them was a hassle. They made it right but I wish they have a better way to contact customer service.

I haven't received anything. Don't have an experience yet.