Steve R.
Unfortunately the timing was off
Unfortunately, I think I started my free week at one of the worst possible times. There were very few classes available without looking out 4-5 days which stinks when you only have 1 free week. Even the group classes were few and far between. I felt my coach was distracted and hurried from some technical glitches and then took a while to get a plan from him. Just the whole thing seemed in disarray and of course they offered an incredible deal at that time that I didn't feel I could take advantage given how my free trial had gone.
Response from WorldsAcrossDec 5, 2025
Hello Steve, First of all, please accept our sincere apologies for the experience you had during your free week. We truly appreciate you taking the time to share your feedback, as it is invaluable in helping us improve. At that time, we were facing certain challenges in providing consistent availability for all participants, and we deeply regret that this impacted your experience. Since then, we have made significant efforts and important adjustments to improve the situation, and we remain committed to ensuring that participants enjoy a smooth and fulfilling experience going forward. Regarding your experience with your coach, I am truly sorry that it left you with the impression that he was distracted or hurried. This is not reflective of the standard of support we strive to provide, and we take feedback like yours seriously to continuously enhance the quality of our coaching. Thank you once again for sharing your thoughts, Steve. Should you ever decide to return, we would be honored to welcome you back and provide a far better experience.