World Rugby ShopReviews of worldrugbyshop.com

Waste of time. Ordered one thing and sent another as a supplement and took the ball I ordered off the website. Then went on to say it was my fault. Looking at the other unsatisfied customers someone needs to shut this store down. Customer service help line are arrogant and only communicate when they want to.

Stay away from this company. Ordered something in June that was lost in transit. Made them aware of the issue in July. It is now August and they still have not remediated the issue. Poor response, even with evidence that the items are non retrievable in shipping. I would save yourself the hassle and buy from somewhere else.

I ordered a Springbok hoodie for my son which was delivered to him in Canada. I am very disappointed as the condition of the product is shocking. The writing on the hoodie is faded in places and the the writing has peeled off in other places. This product cost a lot of money being purchased from South Africa. I would like to know who to contact so I can get a full refund.

Haven’t received my item. Emailed back and forward nothing happened other than the same answer. They send me a link and the said tracking number do not excise. PayPal will do nothing. Crap company.

Ordered a rugby top back in September. Paid through paypal, tried to get my money back as it never arrived. But paypal ask for documentation to prove I never received it. Not sure how you provide the written proof that you did get something. Anyway needless to say I would avoid! SCAM ARTISTS

Unfortunately I ordered a Highlanders shirt for my son's birthday. After 7 weeks there is still no shirt and the tracking seems to show it got lost at a transfer station in China. The company's response to the situation has been very disappointing with them just repeating "it is in the post and will arrive" , when it is obvious something has gone wrong. So I have a very disappointed son and I am out of pocket $40

Ordered a scrum cap over a month ago and still haven't received it.. They also aren't answering emails. -I can't reply back but thank you for your help, I'll write you if it comes in

We are a part of the the 4% that rates World rugby shop poorly. Yes you can get items at decent prices BUT you are paying for that if anything goes wrong with the products. You have to get your shoes and wear them quickly to ensure that they stay together. If you’re a normal player and use them a couple times a week you may not know how cheap they are. We planned ahead and bought 2-pairs thinking that this would help the show (cleats) last longer. After 20 uses the darn things feel apart. Te actually ripped at the seams. Then we asked about some help on a pair that might last longer than 20 uses but world rugby shop says “too bad, so sad, they were purchased more than 30 days ago. We won’t stand behind old products.” 20 uses is not OLD PRODUCT. The 2nd pair seems to be working ok. But we have to wait and see. My guess is that if you’re going to put the shoes through their paces in less than 30-days they will refuse the refund because you used them “unnaturally”. Customer service is horrible CAVEAT EMPTOR—-Buyer beware