Adam S.
Such a shame
Such a shame. There are many people here who say they have never recieved their product, and thats a shame. Speaking as one of the lucky few the product is actually very good, its as good quality as many similar products. HOWEVER.... It took six weeks to recieve. I badgered their customer service hotline, I did many a live chat, a sent emails, I replied to their mailing list type stuff, and heard nothing. Eventually I was given a tracking number for my product, which, of course, when entered into a website ment absolutely nothing... Eventually, after threatening them with the Trading Standards authorities, I recieved a REAL tracking number, that told me my product had travelled across provinces in China, 150 miles, in 32 days. I drafted my correspondence to Trading Standards, ready to drop them in it, and what do you know?! The product showed up this morning!!! So to sum up, if you can dedicate a significant amount of time each day to pestering them, you will get your product. It is not the product that let's this company down, it is the customer service. Even down to the very end, I recieved an email telling me my product was out for delivery, 6 hours after it had arrived.... DO NOT USE THIS COMPANY FOR THE GOOD OF YOUR HEALTH UNTIL THEY GREATLY IMPROVE THEIR SERVICE. Peace x
Response from World Paint by NumbersMar 15, 2021
We are sorry to hear about your experience with us and would like to apologize for everything that happened, Adam. Unfortunately, the pandemic situation directly affects the delivery time of our orders. Our logistics team has been working hard so that our customers do not feel this impact. Along with delivery time issues, we are having trouble updating tracking numbers, in some countries these issues may be more pronounced. We appreciate your feedback regarding product quality, we are happy to know that our product has met your expectations. We will forward all your reports to our superiors and we hope to have the opportunity to provide you with a better experience.