WorkableReviews of workable.com

Workable is an ATS that has consistently enabled me to do my job: hire great people, quickly. It's recently updated UI is simple, upfront and I can see at a glance everything that is going on with my open roles. I've never struggled to train even the most tech-phobic/stubborn hiring managers on how to engage with it: their feedback has always been positive and they've loved the transparency of knowing what I'm up to, and being able to add comments in to keep recruitment moving. I've found the customer service excellent - quick and helpful. Shoutouts to Nick in sales, and Rob in product who have been super helpful at various points. In the interest of a balanced review: where it sometimes falls down is reporting (which is not particularly sophisticated), approval pathways (don't exist, that will be a pain point for Enterprise/US orgs from my experience) and pipeline customisation (easy to add stages in, but I can't take them out) - tweaks to these would be a great touch but they aren't must-have features for a candidate-focused recruiting team. If you're a company who needs something quick to implement, easy to maintain and use to make hires Workable gets my vote.

I have used Workable, Greenhouse and SmartRecruiters over the past 6 years with different clients, but I still *always* come back to Workable. There are several reasons for this: 1. The product is simple to use, easy to customise and quick to get up and running. This means that for SMEs, there is very little in the way of setup required to get recruiting, or to start reviewing the data. I love it as a recruiter, CTOs love it for managing processes and CEOs love it for the quick data snapshots. 2. The customer service is exceptional. They are quick, helpful and get things sorted at speed, that said, it’s been a rare occurrence to need them as the product is so easy to use. 3. The speed of managing applications - easy to review, takes on a lot of the admin freeing me up to make decisions and work with internal stakeholders. 4. The quality of the mobile app - all our stakeholders now use the mobile scorecards to swiftly review candidates leaving little lag in decision making. 5. The speed of updates - Workable always look to get customer insights and improve the product quickly, this has been a real winner for us in terms of seeing upgrades. This is just a snapshot of the reasons I like to use Workable, but overall, the quality of the system, the simplicity and the price are unbeatable in the market.

We are really big fans of Workable here at Drover - it's changed the game for us when it comes to talent acquisition. Workable integrates neatly with a number of job boards and honestly for the majority of our roles, all we have to do it post it and qualified candidates start showing up. We love being able to customise our pipelines for each role. We also love the native reporting function which is really quite advanced - we rarely ever use Excel for any recruitment-related data analysis. Our account manager Myra is wonderful and always responds super quickly when we have a question / request. Overally, very happy with the product and highly recommend it to any startups / scale-ups.

The biggest mistake I made was choosing Workable as my company's ATS. Perhaps for small businesses/ start-ups of 30 or less people it's good but for a medium - large sized company it's useless. Reviews by tech leaders are factually incorrect so don't believe what you read. It's sold its customisable but in terms of truly customisable ATS systems I've worked with previously Workable IS NOT CUSTOMISABLE: you can add additional fields but cant change the fields that exist. As for approval chains forget it - if you have more than one approval pathway in a department Workable cannot be customised in this way. The Sales guys are straight up dishonest... whatever you do question everything they say. For a medium or large company I wouldn't touch Workable.

I've used workable in two different companies and the overall experience has led me to recommend it to my current company as well. I strongly supported the features and I felt that the product takes away the friction from hiring. Since we wanted to open up several positions, we contacted workable for a price quote. Unfortunately, we've been met with a very different sales model that the one I was used to. I felt that the new sales model was based on a top-down pricing instead of a bottoms-up pricing. Of course, it's entirely up to workable to change their sales model as they see fit. It is their right. At that time their pricing page quoted a $99 per job per month price which oddly was very different to the model we were introduced to - and was also cheaper than the custom quote we received. When we inquired about that, we were told that this would change very soon and we had only until tomorrow if we wanted to go and grab that price. Well, the pricing page still shows $99 per job per month until the time of writing of this review and it's been weeks since we were told that it was going to change "tomorrow". I feel that it is not a good practice to try to create a sense of urgency while saying something that turns out to be false. That left me with a very bitter taste and despite the fact that I was one to highly recommend workable to my new company, I was also one to retract my recommendation. We tried another ATS and we went with that.

We've been using Workable for over a year now - works really well for medium-sized companies (approx. 250 employees). It's very user friendly and has a robust software that hardly ever goes down. However Customer Service is the gem: they're very responsive and I also like that I deal with the same person all the time. He knows the history of the issues we encounter; furthermore, you're able to build rapport. Definitely recommended !

Generally speaking, it's not that bad. The UI is more painful than competitors like Smart Recruiter or Recruitee, and there's something in the user experience that seems to mean that within 5 minutes of using the tool you end up with 10 open tabs. That said, it works. A major new issue is the fact that legacy issues don't seem to be being fixed, they're being resold to the customers as add-ons... Referrals don't work properly? He's a 5 grand referrals add-on. Requisition forecasting doesn't work? Here's a 5 grand forecasting add-on. I understand that businesses need to make money, but there has to be a middle ground on this where customers aren't left feeling they've been oversold a product that won't improve unless they fork out more money on it. If I'd been able to spend over 15 grand on an ATS, I'd have probably gone with something like Lever.

Workable is the easiest ATS I have ever used over my 20 year career as a recruiter. You don't have to go through an arduous logging in or uploading process. My clients can communicate with my candidates directly and it is all recorded. I will be recommending it to my clients.