Wooter ApparelReviews of wooterapparel.com

DO NOT USE THIS COMPANY!! They sent us a shirt for my son's team that was unusable as it was pixelated and all blurry. We tried contacting our sales rep to fix the issue and after he didn't respond, we found out that he was no longer with the company. We were then assigned a new sales rep who we tried to work with to order new shirts and then he ghosted me. Customer service would not help at all. This company does not stand behind it's product.

Buyer beware! We spent a small fortune on custom shirts for a charity event. And even paid hundred in rush shipping to ensure the order would arrive on time, only for the order to come after the event. At every step of ordering we confirmed and reconfirmed with the sales team that the order would arrive in time for our event and made it very clear that we did not want to place the order if there was any chance of it not arriving on time (we had other vendor options to explore and timeframe was one of the most important factors in deciding where to place the order). Once the order shipped, they were never able to supply us with a working tracking number. And once the shirts arrived late, they said they could only offer a $50 credit. We tried to come up with some sort of resolution (even suggesting in good faith that maybe they could place a donation to the charity we were raising money for in lieu of a refund), but they refused to do anything more than a credit. They claimed that the delivery was within the allotted window. When I asked if they could show me anytime that I agreed to this delivery time frame (as I had multiple texts from their sales team telling us it would arrive in time), they stopped communicating with me. I'm sure the shirts are nice - I wouldn't know as I never opened the box as I am still trying to get the charge refunded on my card. But certainly not a company to trust and not worth the headache of dealing with them.

After several great years of ordering jerseys with this company, this year has been a complete 180. The customer service has been non-existent; my questions went unanswered for weeks. We ordered custom pants this year and paid for a sizer, yet four adult sizes arrived incorrect. While we managed to swap pants among teammates to make it work, the company is now demanding we pay for two additional pairs, claiming nothing is wrong. We’ve been going in circles for weeks, and we are now just four weeks out from our first tournament. Despite spending well over $3,000, I will not be returning or recommending them to others. Be careful what you wish for. Going to your local apparel shop is a much better option then going online. Your customer service will be 1000% better experience.

I would stay away from using this company. An order for basketball uniforms was placed 7 weeks ago and we still have yet to receive all the items. The items that were delivered had some incorrect names that were an error on this company side and instead of trying to get the corrected pieces to the customer immediately and overnight as they were completed they said it would be several more weeks so now it will be almost 9-10 weeks-thats more than 2 months since it was originally ordered. No return calls, no offer to refund some money. Mind you the package deal we purchased was $200/player and we wont receive it until our season is now 3/4 complete. I have left messages trying to have some return calls to me in regards to why wasnt their mistake sent immediately or refund question and have yet to hear from anyone. Poor customer service, poor printing and shipping. Never again.

Placed an order over a month ago, received a portion of it and still waiting for the rest and it's been 6 weeks and zero commutation and they blame a sales rep change but have heard zero from them as well. I have called, emailed and texted for the last 2 weeks and they have not said a single word to me. No way to tell where my order is and they have provided zero help. Yassin helped me place my order and was very helpful and got me taken care of until I paid and it has been crickets ever since. Pulling teeth to get an answer over simple things. Horrible customer service and will be going somewhere else with my business. Hate being lied too and treated like a ghost.

I had a very disappointing experience with Wooter Apparel and would strongly caution others before choosing to work with them. Communication throughout the entire process was extremely poor. It often felt like no one was actually listening to what we were asking for. We clearly communicated specific requests multiple times, yet the final product still did not reflect what we asked for. One of the biggest issues was being promised that the Wooter logo would be removed from our design, which was very important to us. We were assured this would happen, but in the end that promise was not honored. There were also several other things we were told would be taken care of that simply never happened. For the price we paid, the service and experience were incredibly frustrating. The turnaround time was also much slower than what was communicated, which caused unnecessary delays and added stress to the process. Overall, the experience felt disorganized, misleading, and far from professional. When you are paying a premium price, you expect clear communication, honesty, and follow-through on what was promised. Unfortunately, that was not our experience at all. I would strongly recommend that anyone considering Wooter Apparel look elsewhere. There are many companies that value their customers, communicate clearly, and actually deliver what they promise.

DONT DO IT!!! Easily one of the worst decisions I have ever made as an Athletic Director. We are 2 weeks into the season still without uniforms on an order placed months ahead of time. They also offer the option to Setup a "Team Store" which would be great if they actually uploaded the mocks you submit to the designers. We have had a shell of a store with no items to purchase for months going into March, school ends in May. Emailed the the support staff and designers and have received zero response. We already had our mocks before we came to the company they literally just had to upload the designs. The one order we did receive was wrong. I have never seen an adult small shirt with youth medium sleeves. Where do you even find a shirt this irregular in size and measurements. We have been emailing with production and we get a different person every time who clearly sends a automatic response stating they are looking into it. It's so bad our account manager could not track anyone down to get an answer. You would think someone would at least offer to credit the account or a refund knowing they have dropped the ball and have failed tremendously. This is a warning, do not trust this company.

Ordered on september 8 just 1 fitted hat for my son. Almost 3 months and nothing yet. Just 1 item and they cant fulful that. Messaged them twice through their customer service email, once on their website and once on their facebook. Have reciepts to prove it!! zero customer service response, zero answers, zero refund. Do not do business with these people.