WootReviews of woot.com

Total scam. They take your money after you order your item then at the last minute, delivery day, switch it to something completely different and say sorry about that, hopefully the completely different item we sent will work for you. Completely different experience than the positive experiences I have with it's parent company Amazon. Beware.

Worst customer service ever. Items often have no tracking, sometimes they don't show up at all. Good luck reaching someone. Also, their coupons codes never seem to work.

Awful joke of a company. Denied my order bc I was shipping to a different address then what's on my credit card. I should be able to send things wherever I like, especially FURNITURE that I don't feel like hauling to my kids house an hour away. Now everything I tried to order is sold out. I know who not to try to do business with again.

Order was marked “Package Lost” by the carrier. I contacted Woot support twice with no response and had to dispute the charge with my bank to get a refund. Very frustrating experience for a simple $9 order. I expected better communication from Woot. I've waited almost a month for this item with no updates from woot.

will not be purchasing from Woot again. I placed an order for a monitor on November 25. After weeks without any shipping update, I contacted customer service to ask how much longer it would take. The item was finally shipped on December 16. However, for no clear or valid reason, my order was canceled on December 18—the day before the monitor was scheduled to be delivered. This experience has been extremely disappointing. The delay, lack of communication, and last-minute cancellation demonstrate very poor customer service. Despite Woot operating under the Amazon brand, there appears to be no effective way to escalate or file a meaningful complaint through Amazon directly, other than contacting Amazon Pay. Using Amazon’s name gives the impression of reliability and accountability, yet this experience reflects poorly on that brand. Canceling an order after it has already shipped is unacceptable, and the overall handling of this purchase has made me lose confidence in Woot as a company.

sending garbage

It may be associated with amazon but that is all. Tracking number doesn’t work, no phone assistance and sending an email to no one is not helpful. It feels like i dropped my money down the toilet. I’ve been waiting half a month for my order. The receive date is past due 2 days, the tracking number is apparently fake. I doubt these Christmas gifts will arrive. Thanks woot for a negative experience.

I’ve been a loyal Woot customer since 2008, buying everything from T‑shirts to electronics without issue. Unfortunately, my experience changed when I purchased digital goods. In 2023 and 2024, I spent about $200 on Xbox Game Pass codes. I redeemed some right away and saved others, as I usually do. When I tried to use the saved codes later, more than 60% had already been cracked, re‑sold, or used. This is unacceptable. Digital codes should never “expire” or be re‑sold once purchased. Woot’s 30‑day return policy makes no sense for digital goods, since problems often surface months later when you actually try to redeem them. After years of trust, this experience has made me very cautious about buying digital products from Woot. I’ll continue to be careful moving forward.