WootReviews of woot.com

WORST CUSTOMER SERVICE EVER. You guys are like the spirit airlines of online shopping. Terrible website experience and even worse customer service experience. I have been waiting over two weeks for someone to pick up my return and no one even answers my emails. I can’t believe you are affiliated with Amazon. It’s like the AP/Swatch collab.

I ordered from them for the first time. After a week, they canceled my order without an explanation. The item I ordered is still available on their website, but at a higher price.

Bought item for $75 ,they gave me back $37, this place is a rip off.

This company is terrible, total lies and scams. When you email support they respond if and when they feel like it. DO NOT FALL FOR WOOT SCAMS.

I foolishly assumed that Amazon's association with Woot would make it a reasonable place to consider making purchases from. My first purchase of a "factory refurbished" item yielded something that appeared like it was pulled from a trash bin. I thought I'd give them another chance, and bought a brand new Dyson V15. It never arrived, and tracking showed that UPS received an undeliverable, open, empty box which UPS discarded and set up a claim with the sender. You would think Woot would inform me, they did not. I initiated a claim, which is still unresolved. Instead of refunding me, which they indicated they would eventually do, they are spending all their time with UPS and ignoring the fact that I am out my purchase fee and the product. So, I have to pay the credit card bill or open a dispute. I opened a dispute which should resolve itself within 90 days. I will never buy anything from Woot again.

Bought a computer and received parts that are far weaker than advertised. Contacted the manufacturer, MSI, and they ran my serial number, confirming MSI were the ones that placed the weaker parts in my PC and they don't care. Woot tried to give me a partial refund but placed it on the wrong item, one that hasn't even shipped yet. I called to have them put the partial refund on the correct item and got told "just leave it as is and hope nothing is wrong with the new item." WELL, that got my order cancelled after spending two weeks thinking my order would be fine. They sell computers with low grade parts replacing the advertised higher grade ones - it is a complete scam. Also, to everyone saying you can't contact them by phone, YES, you can, you just aren't looking hard enough. Doesn't change the fact my experience has been terrible.

Awful in running website technically. Staff do not check what they sell for specs - they mainly ship or arrange drop shipping. In some instances different specs from ads. In rare but too often instances beyond recommended sell by date. Some software install codes problematic In very rare instances sketchy hardware source suppliers not adequately checked. Shocking it is part of Amazon.

Whatever you do, do not buy a major electronic from Woot. Bought an expensive tv, and four months later, it is a giant black box hanging on my wall. Woot refuses to help because it is past 90 days and the manufacturer is giving me the run around on the one year warranty. It is looking more and more like I’m just out $1000. Plan to file a federal consumer complaint, but don’t want others to experience this headache.