WootReviews of woot.com

Shopped with Woot for the first time. One item arrived busted and damaged. I contacted Woot, but they never responded. I don't feel safe making a purchase with Woot.

Do not under any circumstances buy from this company, I made that mistake and want to keep you from doing the same. From what I understand, this company is owned by Amazon, but unfortunately Amazon does not oversee what these idiots are doing, and the idiots at Woot are everywhere and in every position! If you have an issue, there is no way to talk to anyone by phone, you can only communicate through email. On top of that, they do not get back to you in a reasonable amount of time, it takes days for them to respond. Once they do respond you you do not get satisfaction as a customer. Amazon needs to run this business like they run Amazon, but until that happens customers are very likely to get screwed and will not be satisfied. I’m putting this warning out there for future customers, don’t do it, you won’t be happy until Amazon takes control and replaces the complete idiots that are currently running this business. Shame on you Amazon for not taking control of this mess, it’s only going to get worse, not better, until you run it yourself. Amazon, you own it, don’t let it go down in flames like it is currently doing, and feel free to contact me!

I got my order today and pants had wrong fabric. I tried to return my pants on line and I am not able to return. It says "Unfortunately this order is no longer available for Return. If you have further questions or issues, please contact us via our Support Page." Trying to reach customer service and there is no customer service. This is a horrible site. DO NOT BUY FROM WOOT. CHEATING SITE.

I would not recommend purchasing from Woot based on my experience. On July 9, I ordered a set of golf clubs and paid extra for 2-day shipping. I received tracking information stating the clubs would be delivered on Sunday, July 13. The tracking was later updated to show a delay but still indicated delivery by 10:00 p.m. on July 13. The package never arrived. I sent two emails to customer service and received no response. I then called customer service and was immediately refunded the shipping charge. I was assured my order would be delivered on Tuesday, July 14, but it still did not arrive. On July 15, I called customer service again and was disconnected three times before finally reaching a representative. This time I was told they could not process a refund because the issue had to be sent to their “concerns department,” and I was told it could take up to four hours to receive a response. For a company owned by Amazon, I expected a much higher level of customer service and order fulfillment. Instead, I experienced poor communication, missed delivery commitments, difficulty reaching customer service, and no immediate resolution to the problem. The most frustrating part was not just the delayed shipment—it was the repeated broken promises and the lack of accountability. Based on my experience, I cannot recommend Woot and would encourage potential buyers to be aware that if something goes wrong with an order, resolving the issue may be difficult.

I brought Birkenstock sandals when they were on sale for 89 dollars on June 18th. The item has never arrived so far. When I checked on the website it said preparing for shipment and it’s been a month it is in that status. I created a support ticket on the order status, and they got back with a tracking number but then I track on UPS it says the label was created on June 28th but never picked up. The support is so poor with Woot they don’t respond to my responses and let me hang. I can’t believe a company owned by Amazon can be this bad. This is totally cheating and taking my money and never shipping the item and not responding to my support ticket. There is no number to call them and you must deal with the support email which they don’t respond to in days. horrible experience and never buying in Woot anymore.

I cancelled my subscription to a Woot product, yet I continued to receive the product, and be charged for it. The first time it happened I just accepted it and contacted Woot again and cancelled it again. Yet, it was just delivered to me again! I am leaving the box on my porch. It makes me angry that I am expected to jump through hoops to correct this situation when it is one of their making! It is close to triple digits in temperature here in FL and I cannot be out in this heat secondary to a medical condition. They keep taking my money! Don’t get involved with them, they are a black pit!

Item listed as new. Clearly was not. Arrived in original product box that had been previously opened and barely taped shut. Item and accessories were randomly thrown in the box. No packaging material or anything. Item, battery and charger had scuff marks. Battery and charger were defective and didn't work. The battery would not charge. Emailed woot and after a day decided to call them about this. The wait time was long and the rep barely spoke English. He was hard to hear plus I had to try and understand him as well. I opted for a refund as I couldn't understand what he was saying about keeping the item and getting a discount of some sort. Told me exchange wasn't possible as the item was sold out which it wasn't. I re-ordered another item and am awaiting my refund of the defective one. I can handle used like new or new open box item and such, then I can make an informed purchase and know what to expect, but they lie and deceive people by saying new when it's not. Hopefully the replacement is better

The product was listed and sold as brand new on woot website. However, the manufacturer later stated that the unit is not eligible for warranty support and suggested it may not be new. I reached out to Woot for clarification, but I did not receive a response or any resolution.