Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
woofz.com
Website
woofz.com
Category
Cats & Dogs
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Kein Abo abgeschlossen nur einmalig für 4 Wochen Probe für 14€
Nun buchen sie jeden Monat mind 70 € ab und man kann es nur schwer stoppen!
Sparkasse will nicht helfen RIESIGE SCHEISE UND BETRUG
Response from WoofzJul 23, 2026
Hallo Peggy, danke, dass du deine Gedanken mit uns geteilt hast. Obwohl wir versuchen, unsere Abonnementbedingungen beim Checkout klar darzustellen, ist es uns wichtig, dass du dich mit deiner Erfahrung vollkommen wohlfühlst. Außerdem kannst du jederzeit direkt in der App kündigen: Einstellungen → Abonnement verwalten. Wenn du Hilfe brauchst, schreib uns einfach eine E-Mail an [email protected] — wir begleiten dich dabei.
MK
M K.
Just started the course
Just started the course, but feel like it starts at a good pace to take you to the beginning of how a dog could properly be trained. My dogs are not puppies, but definitely could use some structure. Starting this week, I'm seeing immediate improvement in both of them.
Response from WoofzJul 22, 2026
Hi, so glad Woofz is working for you and your pup! 🐶 If you ever have questions or ideas, we'd love to hear them at [email protected].
RH
Richard H.
Bad Customer Service Bad Product
ATTENTION READERS: READ ALL THE 1 STARS THEY ARE ALL ABOUT BAD CHARGING PRACTICES AND BAD HANDLING OF YOUR MONEY!!!! THEY ALSO ALL HAVE A VERY SIMILAR "BOILER PLATE" RESPONSE! The product looks nice, but when you have an issue with your subscription, and you will when you want to end it, you will regret choosing WOOFZ!!!
Terrible product, wasn't able to use, I ate the intro cost, but then they auto charged me the next month, which I understand is the agreement, but I contacted them one day afterward and their "policy" is absolutely "No Refunds!" - even after I cancelled my subscription and asked for it one day after they charged it to my bank! BAD BAD CUSTOMER SERVICE. Beware, they will NOT BE THERE when you need to be.
REPLY TO RESPONSE: You reply was unacceptable, one day after a charge and I cancelled my subscription and you do not refund is not a good answer. Giving me a "free" month of service is no response at all, it does not benefit me in anyway. You need to change your policy to account for people unexpectedly being charged and not being able to recover from it within 1 day!!! I will never recommend your service, you are deceptive and a bad, bad business to deal with, you are not building good customer service - how many customers are you losing because of this one dumb policy: The answer is on average 9 per review like this.
REPLY TO UPDATED REPLY: I don't need the charges explained, I think it is very clear to anyone reading this that you refuse to give a refund for even 1 DAY after the charge and a request to CANCEL for a good reason. YOU ARE AN UNREASONABLE COMPANY TO DEAL WITH. Your responses are just proving my point. I already spoke with you, and sent an email to your CEO, NO REFUND, NO MERCY on these ratings. WOOFZ is NOT A GOOD BUSINESS TO DEAL WITH FIND A DIFFERENT TRAINER THAT RESPECTS YOU AS A CUSTOMER - WOOFZ DOES NOT RESPECT THEIR CUSTOMERS!
Response from WoofzJul 22, 2026
Hi Richard, thanks for the insights! We truly want Woofz to be the best tool for you and your dog, so your feedback helps a lot. We’ll keep this in mind for our upcoming updates.💛
MH
mark H.
Every thing you said not to do I was…
Every thing you said not to do I was doing
Response from WoofzJul 21, 2026
Hi Mark, it’s great to have you exploring Woofz! Feel free to share how the training is going at [email protected] — hearing about your dog's progress is always a highlight. 💛
AA
Amy A.
Working toward Therapy Dog Certification
I got the Woofz app to help with my dog attuning to me in a variety of environments because our goal is Therapy Dog Certification. My Maggie is already Canine Good Citizen certified, however after just a few training sessions I can see the value in this training app. Using it as training reinforcement is going to help us achieve our goals. I also really like the AI within the app. It is an extra charge but the replies are organized and concise. Well worth it!
Response from WoofzJul 21, 2026
Hi Amy, we love seeing pup parents who are so dedicated to understanding their pets better. 🐶💛 If there’s anything we can do to make your sessions even better, just let us know at [email protected].
CW
Chris W.
The support given by staff members was…
The support given by staff members was immediate and conclusive. Such a refreshing change in the market place of today.
Response from WoofzJul 21, 2026
Hello Chris! Thanks for the kind words. We hope Woofz is making your daily adventures with your pup even more fun and stress-free. If there’s anything we can do to make the experience better for you, just message us at [email protected] — we’re always here for you!
PM
Patricia M.
The pricing is all wrong
The pricing is all wrong. I was charged 2 times as soon as I ordered. It say you can go weekly for $6.93. A week I did not approve auto pay. Also I was charged .80 cents for what? Now the account shows I signed up for $38.95!!
Response from WoofzJul 20, 2026
Hi Patricia, thank you for reaching out. We really want your time with Woofz to be happy and stress-free, so we try to be as transparent as possible about our subscription terms at checkout. Please let us take care of this for you at [email protected], our team our team will help as quickly as possible.
DL
Dara L.
New Puppy
I just got a new puppy. I’m so excited! Woofz has everything I need to train him the correct way very quickly.
Response from WoofzJul 20, 2026
Hi, we love seeing pup parents who are so dedicated to understanding their pets better. 🐶💛 If there’s anything we can do to make your sessions even better, just let us know at [email protected].
