Katie M.
SCAMMING THIEVES!!!!!
Signed up for £18.99/ quarter. Fine. The training app is great and the dog is really progressing. However I found several payments of random amounts had been taken from my bank account. Their customer service is shocking. I was told that their terms and conditions state that there are extras that warrant payment. Due to circumstances I didn't use the app at all for the first 2 months yet I was charged "extras". I couldn't find the terms and conditions or see my subscription account on the app, but couldn't login to their website because my details were unrecognised. Tried updating my password, copied and pasted the new one - still unrecognised. Did some research. Apparently their system works by getting you to sign up on Play then make an account on their website. That way you have two accounts. You can only see the subscription on your Play account. Meanwhile they're fleecing you via your hidden account on their website. Given my details were permanently unrecognised they probably have their website set up to prevent you logging in. Long story short, I am currently raising a case through the BBB (US trading standards). I am determined to get my money back. Hopefully everyone who has had their money stolen by Woofz will do the same and stop them doing this to other unsuspecting customers in the future.
Response from WoofzAug 4, 2026
Katie, Thank you for sharing your experience. We’re sorry to hear about the frustration and confusion you encountered. We’d like to clarify that subscriptions purchased through different platforms (such as Google Play and our website) are managed as separate subscriptions. This means a purchase made through Google and a purchase made through our website can create two separate plans with their own billing and account management settings. We understand that this can be confusing, especially when trying to manage subscriptions across different platforms. Our support team is always available to help identify subscriptions, explain charges, and guide users through account access or cancellation steps. We appreciate your feedback regarding clarity and account management, and we’ll continue working to make the experience easier for our users.