billysamcooper
Customer Service (Robots) and refunds
The content of the small amount I saw is fine but getting a refund is horrendous. The initial sign up, be careful. I signed up for the trial and there are alot of 'hidden paywalls' which they charged my account. I didn't sign up for an reocurring subscription but apparently you do! I didn't like the sneakiness of the sign up. To me it was dishonest way to get the customer to pay more without you even realising it. I have been refunded some money, but not all. I can only imagine how much money they have made with people giving up on requesting refunds. My loss is $9.91. And their gain :( Edit: I have now managed to talk (via email) to a person. After numerous back and to emails apparently I will be receiving a full refund with 10 business days I am not reviewing their content/services as I didn't even look at the information Woofz sent me, and a small look at the APP. I am reviewing the way they charge. So just make sure you read every prompt before you hit that button 'proceed' Even if you choose 'TRIAL' at the advertised cost you are automatically subscribed. I assumed Trial was not a subscription. Hope this helps. Edit #2 reply from Woofz as you see but no way to reply apart from editing my review. They are sorry my experience was stressful. Damn right it was also inconvenient time wise. My whole morning wasted with waiting for emails from them (actual people) and talking with my bank, locking my card etc as I thought I've been scammed...again. so now I have to wait 7 days for a new card to be issued and advise my normal house hould bill companies Ive got a new card. If Woofz truly believed in assisting with your dog behaviour then they shouldn't take extra amounts of money through a very clever marketing scheme. Bit like Temu. In other words read any fine print before you hit that 'proceed button' I hope they adjust promptly the way their FB advertising to App is set up so noone experience's the same stress I had thinking I had been scammed again. From now on I will be using the 'true' dog trainers who I know. No more AI rubbish.
Response from WoofzAug 5, 2026
Hello Billy, Thank you for taking the time to share your experience and for updating your review. We sincerely apologize for the frustration and confusion you experienced during the sign-up and refund process 🙌️ We understand how important it is for the purchase flow and subscription details to feel clear and transparent. We’re sorry that the process did not meet your expectations and that it caused you unnecessary stress. We’re glad our team was able to connect with you and help resolve the refund request. Your feedback about the sign-up experience and communication is valuable, and we’ll share it with the relevant team as we continue working to improve the customer experience. Thank you again for your patience and for giving us the opportunity to address your concerns.