WoofzReviews of woofz.com

Response from WoofzMar 11, 2025

Hi Deborah! Thank you for taking the time to share your insights. Woofz is a 100% secure app backed up by Stripe and PayPal, so your payment was made according to your subscription plan with no interruption or rescheduling. If you have any more questions, feel free to reach out to us at [email protected]!

Response from WoofzMar 9, 2025

Hello Kristin, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with both our app and customer service. We always aim to provide the best support, and we’re happy we could resolve your issue quickly. If you ever need any further assistance or have any questions, feel free to reach out. We’re here to help!

Response from WoofzMar 8, 2025

Hola Claudio, Gracias por ponerte en contacto con nosotros. Ya hemos respondido a tu correo electrónico y te hemos solicitado más detalles para ayudarte. Si no has visto nuestra respuesta, revisa tu bandeja de entrada, incluida la carpeta de correo no deseado. Según nuestros registros, tu suscripción a Woofz ya ha sido cancelada y desactivada el 1 de marzo. Esto significa que ya no tienes acceso a tu cuenta y no habrá más pagos. Además, he revisado cuidadosamente todos nuestros registros, pero lamentablemente no pude encontrar ninguna transacción reciente. Aún estamos comprometidos a encontrar el cargo y, por ese motivo, ¿podrías responder a nuestro último correo electrónico con una captura de pantalla del pago al que haces referencia? Esto nos ayudará a investigar más y a ayudarte de manera más eficaz. ¡Esperamos tu respuesta!

Response from WoofzMar 4, 2025

Hallo Sandra, wir befürchten, dass wir nichts von Ihnen erhalten haben. Könnten Sie uns bitte sagen, was falsch war, damit wir dies richtig angehen können? Dafür einfach per E-Mail an [email protected]. Warten!

Response from WoofzMar 4, 2025

Hi, we're sorry to hear that Woofz didn't meet your expectations. We’d love to understand more about what you were looking for so we can improve. If you're having difficulties canceling your subscription or if you purchased it from us directly, please reach us at [email protected] so we can send the relevant instructions.

Response from WoofzMar 2, 2025

Hello, We appreciate you taking the time to share your concerns. Please note that Woofz operates with full transparency regarding subscription terms. The trial and its renewal details are clearly outlined on the purchase screen before confirmation, ensuring that users can make an informed decision. Subscriptions can be managed or canceled at any time through the app’s profile settings. If you require further assistance, please contact us at [email protected] with the subject line "Woofz.Review", and our team will be happy to assist you.

Response from WoofzMar 1, 2025

Hello Monica! We sincerely regret to hear that our app did not meet your expectations, and we deeply value your feedback. We take subscription management seriously and want to ensure all our users have a positive experience. We apologize if the charges were unexpected. However, this issue may have occurred because the subscription was not successfully canceled. Please reach out to our support team at [email protected] with the subject line "Woofz.Review" so we can investigate and issue a refund promptly. Thank you for your patience and understanding. Looking forward to hearing from you.

Response from WoofzMar 1, 2025

Hello Ozma, thank you for sharing your experience with us, and we're truly sorry for the frustration you've faced. We do our best to provide clear information about the auto-renewal policy on the purchase screen, but we understand that this can sometimes be missed. Just in case, you can cancel your Woofz subscription in the app. To do that, please tap Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. We're sorry if this caused any confusion. Please reach out to us at [email protected] with the subject line "Woofz.Review" so we can identify your account, and we will arrange the refund for you. We appreciate your patience and the opportunity to resolve this.