Kate C.
Really unhappy with the service
Really unhappy with the service. I ordered the training app for 12.00 pound then it asked for additional money three separate payments leading to 28.00. I feel I have been mis sold and this is misleading. They then asked me for another 2.99 to purchase a guide which I feel should be all included you don’t sign up to something to keep buying . So I requested a full refund I find this really untrusting. I asked for a refund. They sent me 7 pound back and I’ve asked for cancellation of the app which I haven’t used. They have kept the subscription running and told me they don’t do refunds instead of looking at the problem and closed my case. Happy to take money but not actually provide customer service and cancel the subscription. Don’t use too difficult to get out of subscriptions and a lot of extra charges
Response from WoofzSep 12, 2026
Hi there, thank you for reaching out. We really want your time with Woofz to be happy and stress-free, so we try to be as transparent as possible about our subscription terms at checkout. Please let us take care of this for you at [email protected]; our team will help as quickly as possible.