DD
High Return/Exchange Costs
I was unhappy with the coffee table that I ordered. It was too small for the space. When I tried to exchange it for a larger size, I was told that there would be a $200 shipping and restocking fee on my $500 item. I think this makes it hard to order from them in the future - they may as well just say they don't do exchange/returns.
Response from WoodFurnitureJun 13, 2024
Thank you for taking the time to share your feedback. We are sorry to hear that the coffee table did not meet your expectations and that you found our return and exchange costs to be unsatisfactory. At WoodFurntiure.com, we strive to provide clear information about our return and exchange policies. Given the nature of our products, shipping large furniture items does incur significant costs, which unfortunately impacts our return and exchange fees. We understand how frustrating this can be, especially when an item doesn’t fit your space as anticipated. We offer a 15-day return window and provide return labels if needed, along with a restocking fee of 10% to ensure items are returned in good condition. While these policies help us manage the logistics of handling large items, we recognize that they can be a barrier, and we are continuously reviewing our policies to improve our customers’ experiences. We would like to understand more about your situation and see if there is any way we can assist you further. Please reach out to us at [email protected] with your order details. We are committed to finding a solution that works for you.