Wooden CorkReviews of woodencork.com

Has anyone ever received their whiskey and the seal is not there?

Based on their website my order was to arrive in 7 days and as it was a gift the arrival date was critical. It didn’t arrive for 3 weeks. I REPEATEDLY emailed and called and never had a response. There was no way to cancel the order or even find out what the status of the order was. Very poor customer service. I will never use them again.

Placed an order in mid December that was due for delivery before Christmas. A few days later most of the order was canceled due to not having in stock. Website is not updated for availability. Delivery was not received until beginning of January. Package was well wrapped. Terribly overpriced, will not use this business again. Buy local or from trusted, highly rated businesses.

First time customer and now last time customer. Wooden Cork has a duplicitous, combative, arrogant customer service team - took almost three weeks to get delivery. Called to cancel order on Jan 3 after week of no response - order miraculously shipped two days later on January 5 - arrived a week later (they charged additional amount to insure safe shipping - which look like it was packed by a 1st grader) - Their solution to poor service was a “gift card” in the amount of shipping cost for next order - add to that that WC punishes customers for mistakes their company makes by imposing a 25% restocking fee. Will never buy again - there are too many other companies that have better service, selection, price and shipping capabilities to have put up with this.

Worst customer service. Called twice and 3 emails. No response almost a month later.

Update: after a week and a half I canceled my order. Order from drizzly yesterday shipping was a quarter of the price and its already shipped. I will say that the wooden cork while they did not respond to my 3 emails...they did cancel and refunded my credit card...... So far not impressed... Ordered my sister a bottle of Pear Brandy the kind with the pear in the bottle Ordered a week ago and it has yet to be shipped...I will update as this progresses. Could not find it locally... oh and $40.00 shipping Wooden Cork Shipping Protection - Available at Wooden Cork1 Wooden Cork Shipping Protection 1.00-99.00 1 $2.98 Kammer Schwarzwalder Williamsbirne Pear Brandy - Available at Wooden Cork1 Kammer Schwarzwalder Williamsbirne Pear Brandy 1 $44.99 Scroll for more items Cost summary Description Price Subtotal $47.97 Shipping $40.66 Total USD $88.63

I bought a bottle as a gift, thinking this would be fast and/or convenient. They didn't technically misrepresent anything, but order fulfillment up to 5 days is a little disappointing, especially for a website. It would have been faster and cheaper to buy the bottle and wrap/ship it myself. Shipping + gift wrapping cost me as much as the wine. I didn't feel it was worth it for gift giving.

Shipping cost was not available until I pressed purchase and then I could not cancel on their site. I wrote them an immediate email that was "answered" 5 days later - my order was fulfilled and I could return the product (at my cost) and not get refunded their horribly high and hidden shipping fee of 50$. The product was tasty, the disrespect and thievery NOT. I will never use this disgusting unethical company again.