WoodcraftReviews of woodcraft.com

I have tried taking advantage of Woodcraft's advertised free shipping on many occasions. You have to find the policy page to know that it can't be combined with other discounts. While this is not unusual, I hate having to search for it. That policy should be stated clearly up front as other sellers typically do. The web page showing the product should not show the sale price and "Free Shipping!" if they can't be combined. I had this experience yesterday/today and contacted them to see if they would take action. I got a very terse response saying free shipping couldn't be combined with a discount. Also, I particularly hate it when they send me an email saying I can get free shipping if I'll complete the order that I left in my shopping cart and then I have to actually call them to get the free shipping, if then. Their web store is just a pain and their practices are questionable. I have also shopped at their stores in two states. Both have employees that are, at a minimum, unpleasant. One employee in Rockville, Maryland actually screamed at a fellow employee that was going to honor a discount being advertised with a sign on the product. She said that offer had expired. He said, "Well, we still have the sign up. So he should get the discount." She then screamed at him right in front of me. The only way I'll ever buy anything from them again is if they are the only ones who offer something and I absolutely need it. Today, I am unsubscribing from their email list. Goodbye Woodcraft! You are awful. Rockler and Klingspor Woodworking are much better.

I ordered a track saw they indicated was in stock and after 4 days and no shipping info received, I sent an email asking why it was taking so long. They sent back a canned reply that said to call. I did and the chippy agent told me that my order had to be "verified." Verified? OK, but you've charged my card, where's my saw? It's scheduled to be shipped on Friday -- another 4-day delay. The entire process had a kind of scam-ish odor, IMO. I cancelled the order and got one from Rockler. I won't EVER go back -- there are many first class outfits that sell woodworking tools, who needs this kind of treatment?

Ordered a box of plywood online and paid $13.99 shipping, the wood was horrible and it would cost another $13.99 to return it. $50 bucks worth of firewood!!! Retail store wouldn't take it back either. Customer service was rude also... NEVER AGAIN!

Thank you for your inquiry. However, Amazon Prime only covers orders that are shipped directly thru Amazon or their participating vendors. Unfortunately, we do not participate in that service so the shipping times and/or charges shown do apply. Also, the shipping charges were shown when checking out. Also, that package has already been processed/shipped and cannot be canceled. You would need to go thru Amazon to request a return authorization, and then send the product(s) back once received. I apologize for any inconveniences this may have caused. Please let us know if we may be of further assistance. Thank you, Glenda Woodcraft Marketplace Customer Service ... Did this solve your problem? Yes No Jul 11, 2023 6:53 AM Poor, very poor. I purchased it from an Amazon site. I didn't think to check to see if you were particating in Amazon. Not to worry it won't happen again Considering I've purschased a lot of puzzles from you all, in the past, you've lost hundreds of dollars over 5 dollar shopping. Poor, very poor business.

Poor inventory control. Nasty racist customer service personnel. Allegedly in-stock items incurred a month delivery delay. Customer service of the call center told me I should speak better English or return to my country!

Woodcraft will charge you for an order placed regardless of whether or not the order ever gets shipped. In the case where one orders different sizes of dimensional lumber of the same species for a project and they never ship part of the order even though you've been charges then its practically impossible to get the order returned and your money back.

ridiculous company. i order bandsaw it says next day shipping and order in stock ,, 3 hours after ordered it says backorder, 3 hours after again website show in stock, i called to company se said fraud department has to contact you. why ??? no answer. i asked you have item she said backorder someone waiting same item almost 2 months. if you don`t have item why website show in stock......

One star due to a major lack of organization with the ordering system and the insufferable attitude of Woodcraft customer service. I generally don't post negative reviews but, after my most recent interaction with customer service, i feel others should be alerted and take heed that this company is beginning to fail. If an item is not available in-store and needs to be ordered, the system completely breaks down and the lack of communication is remarkable. For instance (one of a few recent instances), during the most recent November sale I ordered a Powermatic PM1300 dust collector and a Jet AFS 2000 filtration system. My credit card was charged the same day as the order. After one week I checked the order email and it showed the order was, "in progress." A few days later I checked again with the same results. I decided to call customer service to get a guesstimate on the shipping date so I could arrange for someone to be home when the large packages arrive. The customer service representative stated that the items are on backorder. One item would most likely arrive at the end of December and one would probably arrive sometime in March. The items were shown as in-stock when I placed the order. She stated that indeed the items are, "in progress." I hung up, frustrated, and called the store in Connecticut; the items were in-stock. So, i called and cancelled the order. I was then told that I would not get a refund until Woodcraft contacted their vendors, requested a cancellation of the order, received confirmation of cancellation and processed my cancellation. Unsatisfactory! So, my take on the process is that Woodcraft sends dozens of fliers that offer items for sale that are not available, charges their customers the day of the order, does not inform their customers that the products are unavailable and then makes it difficult to refund the order after a customer is aware that the item is back ordered.