WoodandHeartsReviews of woodandhearts.com

Love the product! Solid, well designed, quality materials. The four stars is because (not realizing the product was coming from Ukraine when i made the purchase) it took over a month to arrive, and thus did not make it in time for Christmas (tear). Being toddlers, my kids didn't really notice though, and are already loving it

We absolutely love this playset! It was an early birthday gift for my son and he loves it! It's perfect for a child who loves to be active and climb. The materials seem to be good quality as well. The only complaint we have is the directions were absolutely awful! Pieces weren't numbered correctly and the directions didn't always match up with what you actually needed to do next, which made the set up very very challenging and way longer than it needed to be. My husband and his dad were able to figure it out eventually though. Overall, we love it! Just wish the instructions were more clear.

I appreciate the item, but all of the holes weren't completely drilled through and it cracked when I tried to wiggle the bolt through. It isn't a terrible crack - I can sand it down and repaint it later because it's solid wood.

Their products are very easy to assemble and look great! My wife and I purchased the arch, ladder, and triangle for our 8 month baby to use for pulling up and playing on later in life. We got the tent and cushion with it as well, though those came a couple weeks later than the wood pieces. The only reason I put 4 instead of 5 stars is that they originally sent us the wrong colors for our tent and cushion, but they fixed that fairly quickly.

After our finished basement flooded I decided to turn the whole place into a play area for our grandchildren. I purchased the house and the monkey bars with the rock climbing wall and a couple of smaller pieces. Shipping seemed to take forever but I was so happy when all the boxes finally arrived. Please note each box is not dedicated to one piece so you need to carefully separate the pieces before beginning. Additionally, although the bigger pieces come with mats, I purchased Interlocking EVA Foam Floor Mats like they use in gyms to minimize much of the shock from a fall. I needed to hire our local woodworking guy and his assistant to assemble because there were so many pieces and my husband is sick and this project was way too complex for me. They spent approximately five hours on three consecutive Saturdays to get this done. They told me some of that time was because there were missing pieces and a few bent pieces of wood and the instructions were almost impossible to read so they had to work around this. Now they are coming back to secure the monkey bar set to the wall since it wobbles slightly. (It cost me quite a bit to have it put together and with the missing pieces… this is why I took off a star). Now that it is mostly complete, I cannot wait for our grandchildren to see this “special surprise”. It is high quality and I know they’ll be playing on this set for years! Even though we had a few setbacks, it is everything I had hoped for. My only communication with the company was to ask when the items were due to be shipped since I had been waiting and was growing impatient. But my question was answered immediately so this is all I know about their customer service! Now it’s time to keep the little ones active and away from any “screens”! Thank you!

Initially with the holiday rush, my order was delayed. I went through a similar experience to some other reviews, but I was impressed with how they did many things to make things better, including fixing all mistakes, refunding a small credit and sending me free merchandise. Overall, the quality of the product is very high, the climbing structure is solid. If I had the right expectation on the shipping delay and better communication on the front end, this would be 5 stars. They did fix all issues, highly increase communication and I will order from them again (just giving myself plenty of time)

Finally arrived! Great quality and easy to assemble. Long delivery time though.

I placed my order a month ago and haven't received it yet. The payment was debited from my account the day after placing the order though. When I tried using the tracking link, I got the message that my order didn't exist. I was able to reach someone by phone who explained it took over two weeks to start my order and another two weeks to ship it. This information was only given after my order was placed and payment accepted. This company has a U.S. address and phone number but actually is operating out of the Ukraine. They need to be transparent with this information so consumers can make an informed decision about ordering from them. Update: WoodandHearts responded to my review 7 months after placing my order. Their response says it is clearly stated on their website that they have a subsidiary in the Ukraine. That may be the case now 7 months later, but it wasn't the case at the time I placed my order. Their response also said they reached out to me directly and offered compensation. This is also not true. No compensation was ever offered. All this being said, they did finally deliver a quality product that my grandson has enjoyed. Update 1/28/26: WoodandHearts and I have finally connected. They've offered me a partial refund, which is satisfactory. Again, aside from the miscommunication, the play gym we received is of great quality and loved by my grandson.