WooCommerceReviews of woocommerce.com

Zeer professionele en snelle hulp via de klantenservice mail. Webshop lag eruit, ik dacht dat het aan woo lag maar het lag aan mijn eigen permalinks. Toch 5 sterren voor de snelle reacties en professionaliteit, daar kunnen veel bedrijven nog wat van leren. Chapeau!

Their support is very slow - it takes them days to answer. That is not acceptable for this kind of service. Consider this before you design your business around them and look for alternatives. Get as many solutions from other providers as possible. Web shops are mission critical and this company does not come anywhere near this standard.

Scammers! Fraudulent company! They refuse to refund a transaction fee for refunded purchases. Be aware! If you sell $10,000 worth of product and then do a refund because your customer changed his mind you will have to gift $600 to woocommerce because they will never refund you their 6% transaction fee! Do not build you shop with them. They do not worth your money and time.

Customer service is terrible they ignore your emails for help sometimes. when you do get through to them they haven't a clue about the issues your facing and expect you to just except it. Massive NO from me!

About a week ago, the website started having some issues around the coupons, and I've been losing a lot of money because of this odd problem. I contacted the WooCommerce subscriptions support, I think because we thought this is based on the WooCommerce subscriptions. And they just said, very relaxed, you know, "oh, it's not, probably because of our plugin. Probably it's a plugin conflict." And although me and my developers repeatedly mentioned that this is based on their plugin, they denied this. Even though I'm paying them like a $350 per year or something like that, they took no responsibility. They didn't work. And they said, "just find a developer, you knoW. Oh, if you want, you can go to this place. They can charge $150 to check this conflict plugin", which is complete BS. Because it has nothing to do with other plugins and is basically related with WooCommerce subscriptions themselves. And even the technical team was aware of that, and they on the new update, just fixed it. So, some ridiculous support, and very bad customer experience. I'm really very, very regretful, because my business is based on WooCommerce subscriptions. If I would know they were such a horrible company, I wouldn't start with them.

I have been using WooCommerce for my ecommerce shop for several years and it has been a great companion so far. I want to thank the support team especially Riyaz for addressing my technical issues in a professional and quick manner. I am satisfied so far with the product and the support.

A NIGHTMARE THAT NEVER ENDS. This plugin is SO BUGGY, it has so many bugs that the support team can't even handle them. I have a 60-emails thread where there are at least 6 different bugs in the last month and a half. They raised the price to "give you a better experience and support" and they reduced the support team, when you could chat to someone and fix the issue in the moment, now you have to wait a 24, 48, 72hs to get a response. EVERYTHING has a hidden extra plugin that you have to purchase, "oh you want that? then you need to buy this extra plugin, and this one, and this one" MY GOD, STAY AWAY FROM THIS NIGHTMARE. If you have Woocommerce on your site, and you want to start a membership program, FIND ANOTHER SOLUTION, you will regret using this plugin. Especially because they keep the subscriptions, they own them, so if you stop paying for it, you lose your continuity program, you CAN'T keep billing them with Stripe or Paypal for example. If you disable WooCommerce Subscriptions, and you have users that access to a digital product, for example, THEY WILL LOSE ACCESS TO IT AND YOU WILL HAVE TO MANUALLY GIVE THEM ACCESS AGAIN TO EVERY SINGLE ONE OF THEM!!! UNBELIEVABLE. STAY AWAY FROM THIS, YOU WILL REGRET IT!

Never arrived the product. Poor explanations, no refund.