WooCommerceReviews of woocommerce.com

The CS agents were kind and clearly did their best to help, but unfortunately the overall support journey was very frustrating. I had a different agent for every ticket, lots of back and forth, and tickets were closed, sending you emails to rate your experience, even though the problem wasn't resolved. I also received technical instructions that led to further issues instead of solving the original one. I spent almost two weeks trying to get everything working in *test mode*. The setup itself was mostly complete. I only had two issues: 1. Setting up my taxes for the countries I'd sell to, which was a quick fix and the first agent solved that quickly. Thank you! 2. New issue: customers were unable to download their product after checkout in test mode. Every new instruction since issue 2 led to new technical issues that lasted for almost two weeks. And in the end, it was my original issue that still didn't get solved. I kept having to solve new technical issues and never getting to the 2nd one. I never got to launch my shop. Eventually, I decided to delete everything and move to SureCart, where the process has been much smoother and simpler. Some things that could really improve the support experience: 1. Keep one agent with a ticket until the problem is resolved. And communicate why you transfer your ticket to a new agent. Is it their expertise? Is it being escalated, etc. 2. Test solutions should be done fully on the backend before instructing customers, provide relevant help articles at the start, ask for clarification instead of making assumptions, and repeat the issue back when something isn't clear. 3. Maybe have a procedure with time frames for when an issue is taking way longer than it should and what to do.  4. I also think WooCommerce could benefit from stronger UX design. It's powerful, but parts of the interface aren't very intuitive. The agents were trying to help; my feedback is mainly about improving the process so customers don't spend weeks going in circles. And always be kind to the agents their humans like us, dealing with lots of frustrated customers. I can imagine it is draining and exhausting. Good luck!

The product is okay, but there is zero in the way of customer support. NOTHING. Other than AI or "self help" links. And these are not always relevant. I have received an auto renew notification, which I wanted to cancel. There are no options in the subscriptions section, and the advice given by AI is simply wrong. The steps is recommends are not available. Neither is anyone to speak to. Infuriating. These technology businesses fail to appreciate the value of PEOPLE. I have wasted so much time trying to sort this out and made no progress. I'm sure that a brief phone call with someone could have sorted it out. Stop being greedy and actually offer some service.

WooCommerce might look appealing at first, but it quickly becomes a headache. The interface is clunky, behavior across plugins is inconsistent, and payment delays are far too common. Support rarely helps directly — you're usually sent to documentation and left to figure things out yourself. Unless you're ready to play developer every time something breaks, this platform will test your patience. It’s powerful, yes — but far from user-friendly.

Their support is very slow - it takes them days to answer. That is not acceptable for this kind of service. Consider this before you design your business around them and look for alternatives. Get as many solutions from other providers as possible. Web shops are mission critical and this company does not come anywhere near this standard.

Customer service not good. I am having trouble with shipping not updating when selected in the checkout. Woocommerce said there is a problem and that if i can't put it right myself they can find the issue for me but it will cost $150 for them to put it right!

Woocommerce SUPPORT. CAN YOU HELP? I wish to add WeChat Pay as a payment option but it doesn't show on my Woocommerce website. On my Stripe settings it shows as being Activated. However, on my Woocommerce Strip So, I tried to contact Get Help on Woocommerce. However, their system won't allow me to send my question, stating incorrectly that: "Connection to your site is broken, and we couldn't get the System Status Report. Please go to My stores page and re-establish the connection to your site." When I go to my store, it confirms my account connection is live (it has been working for years and still does – just not with WeChat). However, Support doesn't accept the site is linked OK! There doesn’t seem to be any other way to contact Woocommerce as I am stuck on a loop of fixed issue choices that are not relevant to me or circle back to the same “re-establish connection” which does not work. Can someone at Woocommerce PLEASE HELP. Regards, Peter Hodkinson

The support is trash. I was convinced to start using woocommerce, but i had a problem with my email, so i had to change it, i did for wordpress but they told me i should create a ticket to tell them i wanna sync in the emails, that was an AI replying to my email, i did create the ticket and all but still the reoly comes only from the AI saying the same thing again and again. It's furstraring there's no real support or anyway to contact them. Im done dealing with this below average company.

As the company bookkeeper, it is impossible to generate a report that shows the product sales (individual items) that reconcile to the money that comes into the bank account. The reports I find just show a reference number: I have to go into each individual reference number to see the details, and paste into a spreadsheet. Time consuming and frustrating. Please @WooCommerce make this easy for us?