WooCommerce is the leading ecommerce platform, powering millions of online stores. WooCommerce empowers anyone, anywhere, to sell anything with unlimited extensibility and flexibility. Get everything you need to launch an online store in days and keep it growing for years. From your first sale to millions in revenue, Woo is with you. WooCommerce is built by the team at Woo. Its code is open source, built on WordPress, and powered by a global community of thousands of developers, designers, agencies, builders, and technology partners.
WooCommerce (woocommerce.com) has 139 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
woocommerce.com
Website
woocommerce.com
Category
IT & Communication
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
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Unfortunately, I regret choosing the WooCommerce payment solution for my e-commerce site. The documentation stated that funds obtained through sales would be credited to my account via bank transfer after 7 days, but this has not been the case. It has been almost two weeks since my customers made their purchases with their credit cards, yet the funds have not been credited to my account. As my business relies on the print-on-demand system, I need to pay the manufacturer for every order I receive to put it into production. Although I have paid for the orders and they have been completed, I have still not received my money.
Therefore, I strongly advise against using this plugin.
HF
Horse F.
commandé Support Tringle Rideau Sans…
commandé Support Tringle Rideau Sans Percer sur adaptateur shop - Woo commerce
Délai de livraison très long + article arrivé en partie endommagé et ne correspond pas à la description.
Aucun support reçu pour retourner l'article.
Service vraiment lamentable et inexistant.
Fuyez !!!
KK
Klaus K.
Die wenigsten Probleme aller…
Die wenigsten Probleme aller Shopsysteme, kommt höchstens noch gambio mit.
TQ
TQ
Didnt work for us
Didnt work for us. And tech support were lame. Plugin did not send out emails.
JA
Jacob
No support
No support, either around payment plugins, Shopify is much better!
I have contacted support on both facebook and woocommerce com
JA
jati
Good platform
Good platform
HM
Hood M.
The negative reviews here are uncouth
The reviews here have not fit my experience at all. The customer service is diligent, and if you do your due diligence their system is very clear in terms of pricing, how they operate, etc.
Woocommerce is FREE. But, their extensions are not. Their prices are frustrating, but honestly, for how well their extensions integrate within the Woocommerce system, it's a no brainer.
If you don't have coding experience or money to spend on a coder to navigate the webdev world - why are you here? why blame Woo for your incompetence? why leave negative reviews? Go to Shopify, or Wix or someone that holds your hand through your experience.
Out of the box, Woo is a solidly functioning system. Worth the price. I had zero experience in coding or building a website before 1.5 years ago, and Woo has made the process so much simpler for me.
They very clearly state that they do not provide support for customization on their products, and they live up to that. Which has massively disappointed me a large handful of times. But, because I know how to Google things, I've figured out my issues without needing to leave shifty reviews as a victim of my own incompetence.
Yeah, their expensive, and rigid, but its a super stable system and if you can think for yourself, its HIGHLY customizable. Their support crew has ALWAYS been diligent, transparent, and has dumbed things down for me. Always.
I'm probably the worst kind of customer too. While experimenting on a Woo plugin, I purchased and requested a refund SEVERAL times (maybe like, 5?) within about a 2 month time period. And, I was never mistreated, and my money went exactly where I wanted it to go. Also, I've bombarded their support team with endless questions, often times fairly repetitive and stupid questions that oftentimes were about customization for my site's needs (they clearly say they dont help with that), and theyve always been extremely helpful in guiding me to an answer and have never shown any sign of frustration.
All the negative reviews here seem like they're coming from a victim mentality and complete incompetence and/or negating accountability. Woo is alright by me.
It's been about 1.5yrs of building my multivendor ecommerce platform using Woocommerce and their extensions. I'm a busy guy with a full time profession and a life, just building my site on the side (with absolutely no webdev, or coding experienceprior) and haven't launched my site yet. I have yet to start onboarding with customers, so I cannot speak to their quality in terms of how they handle my customers, their needs, and their money, etc. But, based off my experience so far, I feel like we're in good hands with Woo.
Jon
hoodmarket.us
DI
Dennis I.
I opened a Woo commerce account on or…
I opened a Woo commerce account on or about October 1, 2022. On or about October 7th, 2022, I had a deposit of $275.00. Woo commerce contacted me several times via email only, that my account triggered a delay. My business is well established, and I have used several payment platforms. To date Woo commerce has not refunded my money and has not responded. I would not recommend Woo commerce they are not reputable. Stay away from them!