Mrs V.
This company seems eager to please & that's one of the concerns
This company seems eager to please. It's a great concept and I love having a huge variety of dishes. I'm much more of a "sampler" so being able to order appetizers and sides is awesome. The portions are a decent size and when my order arrives it is as hot/warm as I'd like it to be. I always order more than one meals worth so it's nice to be able to take them out of the bag before deciding what I want to eat. My issue and the reason why I can't give a higher rating is the inability for anyone to read the directions I provide. I don't know what map app wonder uses but it does not send the drivers to my house but instead sends them the wrong way up a one way street and then the drivers "wonder" where my house is. I indeed wonder why not only doesn't the driver look at the directions, ever, and I also wonder why, when I've provided feedback ASKING them not to do that, the Middletown location thinks they know better. Making things worse is the "instant chat" feature. While I appreciate the eagerness of the person who responds to my chat, they have never passed along my feedback or even answered the most basic question "If you are sending a replacement order because the driver gave my food to someone else, who gets the tip"? I was willing to give them a try, have now spent close to $20 for two months worth of "priority" service but I'm not going to give business to a company that thinks they know better than I do where I live. The last thing on this is they don't disclose how many stops the "courier" (that's their word for the driver) has so while you think your food is on the way to you, it really isn't and you can't tell when tracking the order where the driver is going or when they're actually going to arrive. Since I still have almost a full month that I've paid for, I'll keep ordering from them but nothing I want to eat the same day.

