WonderReviews of wonder.com

I have ordered from the Wonder in Forest Hills, NY about 4 times. The first time I got to the store and they told me someone walked off with my order. They promised to remake it in 10 minutes, I waited 35 more minutes. Each time I ordered from Wonder the food got progressively worse. Finally they hit rock bottom. I ordered Indian from Dabba, 2 of the 3 items were so bad l contacted Wonder and demanded a refund. The customer service was good and she gave me my money back. But, lm done with Wonder, it’s just not worth the price.

We were very excited about free delivery from Cincin and placed an order through Wonder. About 30 minutes after the order was supposed to arrive, I called the restaurant to check on the status. They said they had no order from us and did not do business with Wonder. I'm glad I called and did not wait any longer. I sent a request via their website to find out what happened and make sure I did not get charged, but never got any response. Too bad. Won't be using them again!

Wonder tries to be a fancy food automat, nothing more. The foods just OK, the inside of the restaurant is like eating at a Bus Station- not very enjoyable. No personal interaction - just a kiosk to order food. Would rather go to a real restaurant for the same price, have a menu, and sit at a table. They don't even give you straws for your drink-oh right they don't have any.

Horrible experience. The fried chicken was half raw and delivered cold to the wrong address. Safety concerns me. The food was not sealed. Wonder probably will not be around long.

My experience with Wonder’s customer service was misleading and inconsistent, and it left me caught between the platform and a restaurant that wasn’t even aware Wonder listed them. Earlier in the day, my order was delayed. I contacted Wonder and an agent (“Jenny”) told me she had called both the restaurant and the delivery carrier but could not reach either. I called the restaurant myself seconds later and they answered immediately, stating no one from Wonder had contacted them. Because of this discrepancy, I went to the restaurant in person. Later, after I got home, I realized an item was missing from the bag. I contacted Wonder customer service again. This time, agent “Toyin” told me the restaurant confirmed the item was included and implied I was incorrect. This was concerning because the restaurant had already closed, and I had personally spoken with them earlier. When I questioned how this confirmation was obtained, I was told the agent did not have a name and was advised to contact my bank for a refund instead. I later learned the restaurant was completely unaware Wonder even listed them. Wonder appears to list restaurants through its Grubhub integration, meaning restaurants shown in the app may not have a direct relationship with Wonder and may not know Wonder customer service is speaking on their behalf. After waiting on hold for an hour with no callback, I finally spoke to an agent the following day who refunded the missing item and said the issue would be escalated. I was also told Wonder does not provide complaint or reference numbers or confirmation emails. The lack of transparency, false claims about contacting restaurants, and unclear responsibility between Wonder, Grubhub/DoorDash, and the restaurant make this platform very difficult to trust. Customers should be aware they may be given inaccurate information and left without proper documentation or accountability when issues arise.

Shady Company. They advertise "Free Delivery" all over their site. When you check out it says "Delivery: Free" but they add a 6$ "Service fee" if you have the food delivered. On top of that added fee, if you order from another "non Wonder" restaurant for delivery , they charge about 10%more for the items than the restaurant price. Very unethical.

Horrible customer service from phone agent "Seffie". She was the worst customer service agent I have experienced. She was unhelpful and lied about the entire situation. Instead of solving the problem, Seffie became the problem. I suggest the manager listen to the call I received from Seffie on December 31 at 7:35 pm.

I mean this is the worst food on the planet it'll get someone sick.