WolvenReviews of wolventhreads.com

I ordered a pair of leggings for my daughter for Christmas. The item was back ordered. During the time I was waiting for the item, the site had a sale and the item weNt from $ 104 to 64.80. I asked for a price adjustment which customer service said they didn’t do. My response was any reputable company honors price discounts for thirty days. I told them to cancel my order which hadn’t arrived and was still on back order. They finally agreed to credit me the difference. Item arrived. Now they tell me they are having problems crediting me claiming Amazon Pay will not accept the credit. I didn’t pay using Amazon but a good old fashioned credit card. This has been going on for weeks. I am either going to put a dispute in with the credit card company or return the yoga pants and shop elsewhere. My concern with returning is I will never see a credit or will be charged a restocking fee which so many people have claimed the company charges yet there is nothing on the website that I can find that says there is, only free returns for US customers.

Unfortunately this company failed completely. I had found a great suit and placed my order, only to wait 2 weeks with no confirmation or shipping notice. I then emailed customer service and was told that due to an inventory glitch the suit was out of stock. She offered a refund or I could wait for the restock in 6-8 weeks. I believed that the suit would be ready then, so I chose to wait longer. Fast forward 10 weeks later and the suit still has not been shipped and there has been no update from the company. At this point, I'm leaving for a beach vacation in 10 days, and I don't have time to wait. So I emailed CS again to let them know I couldn't wait any longer and I wanted a refund now. The CS agent then told me I had to pay a 3% restocking fee for the canceled order - for a product that isn't even available to buy. It literally doesn't exist, and I am being charged a 3% fee. Basically they are stealing my $ and calling it policy. What a crock

I bought the black oynx jogger pants. Tried to return them as they are a link magnet! Don't buy these pants, they are very uncomfortable and hard to manage!

One of the worst customer service experiences of my life. When I ordered, the webpage showed me an estimated delivery time of 7-14 days. I was going on vacation 20 days out so I thought we should be ok. Once I had ordered and got a tracking link, the estimated delivery changed to about a month out. I messaged customer service to cancel my order since nobody would even be home to accept the parcel. They told me I could send back the package and get STORE CREDIT. So they went ahead with sending the package, it was re-routed back to them because I couldn't accept it, and I never received an email or any store credit.

Beware this company - DO NOT BUY Never received the product I ordered, customer service repeatedly fobbed me off with some excuses which clearly weren't true and I had to chase them constantly to get them to look into it. 6 weeks after I ordered, I was finally allowed to cancel (not refund) my order, with a cancellation fee. They ended up charging 3x the fee they told me they would, so yet again I had to email and tell them to give me my correct money back. They seem like they're being polite by email but I have to assume they are just a scam company that do not provide the products you can order. If you look at the 5* reviews they have on Trustpilot, they were all written on the same 2 days in February, and have bot-language written all over them. Most reviews where people actually received their products say they weren't what was advertised. I have to believe this just isn't a real company.

All the reviews on their website are 5 stars, because they don't publish anything less. I left a 2 star review weeks ago because their shorts have a bad fit and they have not published it. For a company that preaches sustainability and transparency, this type of omission makes me wonder what else they have covered up.

I placed my order back in May having been seduced by an Instagram sponsored post... wish I hadn’t fallen for it! I have yet to receive my bikini mid-July, and ‘customer service’ tells me it’s not their problem... it’s out of their hands, and have flat-out refused to refund me. I am told to wait another few weeks, and then they will consider store credit!!! Outrageous. As if I want a replacement bikini in September (if I’m that lucky). The customer service representative was also super patronizing - blaming the pandemic obv., and telling me to please treat our postal service with respect ! As if I was going to yell at my lovely post lady! I’m disgusted with the whole tone, and have lodged a complaint with PayPal. Do not order from these charlatans !!!!

Don't order from overseas, if you want to return anything you have to pay for the return shipping yourself and they will deduct their own shipping fees from your return which can be quite a large amount. They do say this on their website so I will admit I should've read their terms more thoroughly, but I wouldn't have ordered if I had known that.