WolvenReviews of wolventhreads.com

I wish i had looked at other reviews before I ordered :( They don't respond to emails, take too long to ship, and have a terrible refund policy. but it looks like from another reviewer that if i do a chargeback on my card, i still might be able to get a refund, so i think that's going to have to be my last resort sadly. not an ethical company at all. definitely a company that "Greenwashes" in order to make money.

!!!STAY AWAY FROM THIS COMPANY!!! I ordered a yoga set a few months back bc I saw they were having a sale on IG I went to go checkout and the price came to 128$ The code discount code was automatically applied but when I pressed pay it immediately went back to the original price of 170$ I emailed them immediately but it was late so I messaged them on IG and got a response saying they would see what the could do. The next afternoon I still didn’t receive an email from them so I tried to call but the number they have doesn’t work. WHAT??! So I messaged them again and they said they could give me store credit for the amount owed to me but could not issue me a refund so I said ok I want to cancel my order and they said that it was already shipped then two min later I get a ding from my Shoply app saying a label was created. How convenient. The second I got ot I returned it and they send an email saying h it would take up to two weeks to issue a refund which is crazy. The most should be a few days . Yep weeks go by and no refund so I email them and they said ot might take an extra week. Another week goes by and no refund so I called AMEX and disputed the charge . What do you know about an hour later they send an email saying they refunded me and they were sorry for the delay on there side they said my issue was resolved .. smh do yourself a favor and go support other small business yoga companies. For a company that claims to be earth conscious making their apparel from recycled bottles they are completely unethical and a total scam.

Horrible customer service where they use sustainability as an excuse to be lazy and not communicate with customers. I waited for months for my full set because they didn't disclose that none of my items would ship until one that was a pre-order was available. Team Wolf kept going on about giving me discounts for future purchasing and that I had to pay for shipping again to receive the stocked items. Complete joke and waste of time. Outfits are different to the colours on screen but the material is nice. Only had it for a fe weeks despite ordering in November but I'm concerned the clothes will tear, they're not as thick as normal yoga and workout clothes Plenty of better sustainable options like thrifting available. Defo don't recommend esp for the price

Ordered a simple top and bottoms on November 2nd for a Christmas giff. No back order, everything in stock. I was told there would be some minor delays (keep that adjective in mind, 'minor', HA) Come Christmas, nothing. Emailed Customer care and I was told it'll be there soon, don't you worry. It'll be there early January. Well, it's gonna be February in 2 days. So I email again. Another excuse that doesn't make sense nor ring as the truth. Please don't order from here, it's a scam, they want to steal your money and then charge you to get a refund! Which by the way, you'll never get.

READ REVIEWS ABOUT REFUNDS they will not refund you if you use a coupon code 20% or higher. they'll charge you the shipping for your return. they will not answer promptly to clarify your questions until they have their items. never purchasing or suggested this company. terrible customer service. TLDR; they sent me a giftcard and won't give me my money back. The only thing I want from this company is my $282.

They shipped two of the four items that were supposed to be a gift. Not even matching items so that they can be worn. SEND EVERYTHING OR SEND NOTHING SO I DON’T WASTE MY TIME AND MONEY. TRASH. What makes you think anyone wants half a gift. TRASH. No communication. TRASH.

Still waiting on an order that was placed November 22. December 6 I was told the order was shipping. December 20 email stating they are waiting on restock. Still waiting...... Hopefully it’s worth the wait.

Avoid, avoid, avoid!!! Unless you just lounge around in cute outfits taking photos of yourself for Instagram all day, don’t buy their clothing. Ordered a matching sports bra, leggings, and shorts in Juniper. Was stoked to get a cute monochrome fit but... The quality was poor for the price, especially compared to other brands with the same price point such as Athleta or Lululemon. I bought this outfit to workout in, so most importantly the bottoms are NOT squat-proof! When I initiated a refund, Wolven authorized the refund but notified me that I was on the hook for $9 "label fee." Why in the hell is this fee passed on to customers… for an online order!?! God forbid the clothing not fit you! When I emailed about the fee, their customer service representative additionally told me that Wolven will not even honor a refund. The reason? The items I purchased were on sale over 20%. This policy should have been abundantly clear BEFORE check out! I’ve never encountered such unfriendly customer service or unfriendly store policies. The message from my dear customer service representative Ashley: “Good evening Allison! We're very sorry to hear that! The return policy is linked directly on the checkout page. The return shipping fee is very normal for independent fashion brands. If you want free returns, we recommend buying your clothing from Amazon instead of small businesses. Our actual cost is actually much higher than $9. Orders placed with discounts over 20% are eligible for store credit or exchange only. xx Ashley” So… if I return these items, I have to pay $9… to receive STORE CREDIT.. for a brand that I want nothing to do with?!? Girl, bye! Never again. Thanks for cheating me out of my money, Wolven!