Frank
Ghosted
Purchased a square suga pro last year complete with optional warranty. In January, I noticed a vertical crack in the face of the crystal. Had no recollection of hitting or dropping the watch. Wrote support for a replacement crystal, which they could not provide. After a few days the entire top of the watch separated. It was then I noticed the internal battery had bulged to the point where the crystal had cracked and caused the separation. Wrote support again explaining what happened, expecting the extended warranty to kick in. Their initial response was to do a factory reset, which was not helpful. Sent follow up with pictures to which was responded a response within a few hours. No response. Three follow up requests have been ignored. An unfavorable review sent to their website has been ignored. I have been totally ghosted.



