Wolferman'sReviews of wolfermans.com

I have been a Wolferman's customer for over 30 years. This year, as in previous years, I ordered their super thick muffins. What a huge disappointment. They are just like regular muffins. In the past, they were packed in a column of 4. This year they are packed in a long package of 4 just like Thomas' English muffins. I will no longer be buying these. I called and was told they have a new baker. Well, too bad!

For decades my family has enjoyed the Wolferman's English muffins. They have been legendary since their origin in Kansas City, and a nostalgic holiday staple for all of us since our childhoods. And now, inexplicably, H&D changed their recipe, production, bakery... I don't know. One of my sisters received some recently and told us all that now they are horrible. Very disappointing to erase history like that.

This was my first and last order from Wolferman's. Many years ago, a friend used to get items from Wolferman's and they were so good. My order was a complete disappointment. They didn't arrive as quickly as the website indicated. The muffins were not fresh but very dry and crumbly. The thick ones are no bigger than what we get at the store. The price is way too high for such poorly made and disappointing items. Never again.

We have bought these English muffins for years because they there thick and soft and delicious. But they got bought out and shrinkflationed the product. They are like the cheap Thomas English muffins you get at the grocery now. We'll never buy them again and let all our friends we had recommended them to know.

Ordered 8/15, on 8/19 I was informed, via email it was shipped. 8/22/25 (Friday.....a WEEK after ordering) it was sitting in a warehouse and why? Well, I guess someone couldn't be bothered to hand my order to FedEx. Let's start with the fact it is SUMMER and you pack an order with BAKED GOODS and leave it in a box, in a warehouse for 4 DAYS? Now, mind you I could have PAID a boatload MORE for "expedited" delivery instead of the over priced shipping already charged .... was this my fault? You know what? Wolfermans used to be AWESOME! I "trusted them" with my best friends birthday gift. I called and FIRMLY complained. I have gotten a refund but not a FULL refund because for some reason they kept a couple of dollars.......oddly enough the package IS on it's way and will......BE LATE. (yes, I am equally shocked) I will not use them or anyone in their "family of companies" ever again. All I wanna know is WHAT HAPPENED to them? SERIOUSLY?! **By the way......let me be clear, FedEx HAS it now but it still has not moved.**

The english muffins have shrunk. Very disappointing. I’ll go back to store muffins which are just as large but cheaper.

I was billed twice for renewing my Celebrations Passport membership on December 16, 2024. When I brought it to Wolferman's attention, they cancelled the membership--both of them, so that I no longer had the benefits of the Celebrations Passport. I didn't realize they had cancelled both of them until yesterday, when I tried to place an order and was charged shipping. When I called, chatted, and otherwise notified Wolferman's of this action, totally their fault, what the "Customer Care" agent offered me was for me to purchase another renewal of the Celebrations Passport at a reduced cost, a 3rd one, which means I would now be paying for 3 memberships, two originally paid for back in December, one which they refunded, and yesterday a completely new one. That was the "Only thing they could offer me," and they still only said, "I understand," and refused to comp my membership or offer me anything else, even though the mistake was theirs from the beginning. This agent supposedly checked with a supervisor and still did not satisfy me, the customer. I have been a longtime customer of Wolferman's, and this treatment is unacceptable. If I could give a lower star than 1, I would!

I placed an order for cookies peanut butter and chocolate, they were to be sent to NYPD @Lt Varriano, the cookies were not going to be delivered until the end of July, Varriano was retiring be the end of July, so I canceled the order received my refund. I was told because of the inconvenience I would have a $50 dollar to go towards my next purchase. WE'LL THAT WAS A LIE, the customer service to try and find out about the credit was absolutely horrible. Will Never place another order with wolferman's or Cheryl's cookies