Annmarie H.
A Masterclass in How Not to Handle a Paid Order.
Image the poorest customer service you ever experienced - times by 10 and that's what you get with Wolferman's Bakery .- Last year, an order placed for Christmas was canceled without notification. At the time, I accepted partial responsibility, believing it had been placed too late. This year, I placed my order on December 1 to ensure there would be no repeat of that experience. The order was fully paid, confirmed, and scheduled for delivery on December 23. Weeks later, I discovered—without any notification from the company—that the order had been placed “on hold” due to one unavailable item. I spent over 30 minutes on the phone canceling that item so the order could proceed and was explicitly assured everything was back on track. It was not. As of December 22, the order had still not shipped. Without any communication, the delivery date was quietly pushed to December 31—after Christmas and not what was promised at the time of purchase. At no point did Wolferman’s / Harry & David notify me of this delay, despite charging my credit card in full and continuing to accept new online orders for Christmas delivery. This is not just a shipping issue. It is a failure of communication, accountability, and basic customer trust. Food and gift orders are often placed for meaningful occasions when timing matters. In this case, the lack of transparency and follow-through turned what should have been a thoughtful gift into a deeply disappointing experience.