Wolferman'sReviews of wolfermans.com

Sent the wrong thing (a cheaper product) English muffins stale and customer service hangs up on me when I ask to speak with a manager. They do not deserve 1 star. AWFUL EXPERIENCE Never again will I order anything from this sham of a company.

Would give ZERO stars. Ordered GF English Muffins, scones and an assortment of jams for Christmas breakfast for extended family on 12/14 for a 12/20 delivery. Going to family at their condo in FL where they would be 12/19-12/28. GF English Muffins made it to Fed Ex in Memphis on 12/19 and still sit there 12/27. I know this is a Fed Ex issue as well. Wolfermans offered to reship despite my explanation that no one would be there. So they agreed to reship to their permanent home. However couldn’t ship GF because they were out of stock. I’m done. Been ordering from them a long time, but ever since they joined the Harry and David family they’ve gone downhill. Wish me luck on getting a 49.99 credit.

I ordered some bagels and English muffins on 12/16 with the promised my order will arrive 12/18 -12/20. Quickly I was updated bagels would be on 12 /20 and muffins on 12/22. Bagels arrived eve of 12/20. I opened them on 12/21 and they were very hard and two of the packages had bagels with white mold spots. On 12/22 I expected the muffins 2-days late and I actually received them on 12/24. They seems ok but we’re nearly 4 days late and clearly while they didn’t say this when I ordered they were out of stock and I waited for them to come in and ship. This ordered was over $100 and I would not be inclined to ever order fresh baked goods from Woffermans. Too much time passes with their delivery times. Very disappointed in the freshness, value and shipping times and costs. FYI this company is not your small quality driven company. It’s part of Harry and David and has lost the careful attention to detail. So dissatisfied and dissatisfied.

We ordered a $200 sleigh (included) with goodies to be delivered for Christmas. What was delivered was embarrassing, it was a box with 4 very small loaves of bread. No cookies, cinnamon rolls, sleigh, etc. of you are sending something from their site (which I don’t advise) you need to verify what was delivered. They bait and switch and don’t bother to let you know, choose another item or anything. Finally got a full refund after 30 minutes chatting with their customer service. Be careful or you’ll end up paying $50 dollars a loaf for sample size bread, and looking like a cheapskate that send the jelly of the month club.

I ordered sweet rolls to be delivered to my mom for a Christmas morning breakfast. I ordered early enough to ensure she would receive them before Christmas. She did get them on 12/17/23 but the rolls didn’t come with the icing, which is the most important part. I contacted the company that day and was offered an apology letter and 20% off my next order (which will never happen). I said I just want the icing sent to her. The said no problem and said she would receive it on 12/22. Great, the only problem is she didn’t get it. I contacted them again the evening of 12/22 and was told there was not a record of this order being placed. Because my correspondence was through the online chat, I had the correspondence to show them. I was told the best the could do is have it delivered on 1/3/24 and give me a 20% coupon. Please don’t do business with Harry and David who are hiding their name behind companies like this one.

I get Wolferman's English muffins as a Christmas gift every year. They are awful. I can't believe they charge so much for them. They are dry and doughy at the same time. How do you even do that? They are tasteless.

I ordered from Wolfermans like 15-20 yrs ago - I loved the English muffins. I thought it would be a great Christmas present so I searched Wolfermans and then read reviews. I thought it can't be that bad. So I went ahead and I sent a gift basket to friends in Florida and a Bakers Dozen of super thick English muffins to myself. I only hope that my friends got everything they were supposed to. I got a box of 12 packages of English muffins. I called customer service and they said a Bakers dozen is 12. Yep - set me off, they don't even know what a Baker's dozen is and that it comes with set flavors. I told them what I was missing (and that took effort because they don't understand). Rep finally said that I would receive the package on the 22nd of Dec. On the 23rd I called again to see where the package was because no email was sent. They said it would arrive on the 23rd,,,still not here. I also got an email on Dec 20 from Wolfermans to submit a customer service review regarding my call, I figured I would wait until I received the package. The review survey expires after 3 days - so now I can't submit survey. Also, at least one package so far tasted like it was undercooked. Never again.

Ordered a casserole for Christmas breakfast, received something else. Called customer service and was told I ordered 3 items, I did not. Then was told the casserole was no longer available so they shipped me something else. Poor communication. Not ordering from this company again!